Hello @than1981 !
I’m very sorry to hear that you’ve experienced this issue!
From the sound of it, it looks like it may be an out of memory problem.
Please check your site’s current settings and see whether you’re able to increase the max_memory to 256M or 512M. Here’s how to do it:
https://help.zone.eu/en/kb/changing-the-phpini-configuration-file-using-userini/
You can also contact your hosting provider and ask them to confirm whether this is the actual cause of the issue and increase the limit for you.
In case this doesn’t help, please let us know and we’ll be investigating further.
Warm regards,
Pawel
It’s not the case. I tried both 256M and 512M and nothing changed.
Hi @than1981
Thanks for response!
You mentioned that Elementor support told you that it’s related to “some settings of the (Smush) plugin”. Did they mention any specific settings?
Also, the “blank page” – is it the page/post editing page when you try to edit it with Elementor or is it Smush settings page or entire site gets down?
If it’s not entire site and you still have access to Smush settings, try disabling “Lazy Load” option in Smush and see if that helps. Also check if disabling “Smush -> Tools -> Detect and show incorrectly sized images” option makes any difference.
Update us here with results, please.
Kind regards,
Adam
They didn’t say which settings. I have the same problem with some other optimization plugins.
The problem is only on the front-end. I tried your recommendations but nothing changed.
And also I just found out that if I change theme (with the same plugins and Elementor activated) everything works fine.
Hello @than1981 !
I trust you’re doing well today!
We’ll need to check this closer in more detail in this case. Could you share the theme you are using with us for further checks?
If so, please upload the theme to a cloud drive such as Dropbox or Google drive and share the link to it using the following method:
Contact form: https://wpmudev.com/contact/#i-have-a-different-question
Please use the template below:
Subject: “Attn: Pawel”
Message template:
– Link to your WordPress site
– Download link to file on a cloud drive
– Link back to this thread for reference (ex. https://ww.wp.xz.cn/support/topic/ticket-title/)
– Any other relevant URLs/info
To ensure we don’t miss this please let us know here once you’ve submitted the form.
Kind regards,
Pawel
Hello,
I figured out that the problem was at the theme I was using.
Thank you very much.
Hi @than1981
Thank you for the update.
I will mark this as resolved, however, feel free to ping us any time you need.
Best Regards
Patrick Freitas
What theme were you using, Than1981?
Hi @opalcomp
I hope you are doing well.
Are you having a similar situation?
If so, can you please create a ticket so we can take a closer look for you?
Best Regards
Patrick Freitas
