Connected to old catalog

  • Resolved roadlink

    (@roadlink)


    2 months, 2 weeks ago

    Hi there,
    Marketing > facebook section shows the catalog which is deleted.
    I couldn’t find a way to change catalog settings.
    Or I couldn’t disconnect and connect again. Whatever I did it is still connected.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    3 weeks, 3 days ago

    Hi @roadlink – sorry about the delay,

    Can you try completely reseting the catalog and connection:

    • Temporarily disable cache plugins and clear the cache
    • Reinstall and re-connect the plugin
    • Go to WooCommerce > Status > Tools, and click the Facebook: Delete all products from your Facebook Catalog button and wait for the products to be completely removed from your catalog
    • On the WooCommerce > Status > Tools page, click on FFacebook: Delete Background Sync Jobs
    • Reconnect to your page

    Please let us know if this fixes the issue, or you need further assistance.

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    2 weeks, 6 days ago

    Hi @roadlink – just wanted to follow up and check if you are still experiencing this issue?

    If so, please reset the catalog and connection:

    • Temporarily disable cache plugins and clear the cache
    • Reinstall and re-connect the plugin
    • Go to WooCommerce > Status > Tools, and click the Facebook: Delete all products from your Facebook Catalog button and wait for the products to be completely removed from your catalog
    • On the WooCommerce > Status > Tools page, click on Facebook: Delete Background Sync Jobs
    • Reconnect to your page

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    2 weeks, 3 days ago

    Hi @roadlink

    Since we haven’t heard back from you in a while, we will be marking this issue as resolved. Please feel free to reach out again, if you need any further assistance.

    Kind regards,
    Marija

Viewing 3 replies - 1 through 3 (of 3 total)

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