Title: connecting error : Oops, something went wrong. Last modified: February 21, 2021 --- # connecting error : Oops, something went wrong. * Resolved [akhele](https://wordpress.org/support/users/akhele/) * (@akhele) * [5 years, 3 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/) * I’ve tried to connect as required, I’m getting this error message on the final step: * Oops, something went wrong. This may be because of a technical error that we’re working to get fixed. Try reloading this page. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconnecting-error-oops-something-went-wrong%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * [anouarrs](https://wordpress.org/support/users/anouarrs/) * (@anouarrs) * [5 years, 3 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/#post-14081240) * I’m getting this error too, it’s driving me crazy * [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [5 years, 3 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/#post-14081893) * Hi [@akhele](https://wordpress.org/support/users/akhele/), * While this error can occur for a few different reasons, the most common seems to be in relation to [Facebook’s supported currencies](https://www.facebook.com/business/help/151451521590943?id=738655959856647). * If your WooCommerce default currency is not on this list, some folks have had success temporarily changing their currency to a supported one (USD, CAD, GBP, EUR) to connect and then changing it back afterward. * We mentioned it in the docs here: [https://docs.woocommerce.com/document/facebook-for-woocommerce/#oops-something-went-wrong-error](https://docs.woocommerce.com/document/facebook-for-woocommerce/#oops-something-went-wrong-error) * Share updates if that helped or if it did not fix your problem. * Thread Starter [akhele](https://wordpress.org/support/users/akhele/) * (@akhele) * [5 years, 3 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/#post-14083940) * Hello, Thank you for your response, I’ve tried to change the currency to USD but it didn’t work after I clicked the submit for review button [https://i.ibb.co/tXrmhPh/Screen-Shot-2021-02-22-at-12-50-21.png](https://i.ibb.co/tXrmhPh/Screen-Shot-2021-02-22-at-12-50-21.png) the same message appears * [SandyM2014](https://wordpress.org/support/users/sandym2014/) * (@sandym2014) * [5 years, 3 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/#post-14105307) * I’m getting this error as well. My currency is set to Pound Sterling (£). * [lkafrazier](https://wordpress.org/support/users/lkafrazier/) * (@lkafrazier) * [5 years, 3 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/#post-14111322) * I’m getting this error too and my currency is set to USD * [John Coy a11n](https://wordpress.org/support/users/johndcoy/) * (@johndcoy) * Automattic Happiness Engineer * [5 years, 3 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/#post-14123563) * Hi everyone, * When the plugin has been configured previously, it will save a `merchant_settings_id` in your WooCommerce database so that you can re-open the setup at any time to show your previously selected options. If you lose access to the account that configured the plugin or decide to change the connected Facebook user, this message will be displayed. * The quick workaround here is to reset the plugin back to a fresh install, removing the existing settings. * You can do so by installing the following small plugin we’ve created.This will add a new tool available at **WooCommerce > Status > Tools** called “_Reset Facebook for WooCommerce settings_“. Click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try connecting again. * Download link: [https://cloud.skyver.ge/X6uOEyG9](https://cloud.skyver.ge/X6uOEyG9) * [SandyM2014](https://wordpress.org/support/users/sandym2014/) * (@sandym2014) * [5 years, 3 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/#post-14128635) * Thank you. * I’ve downloaded the attached file which is a single php file not a full plugin. How and where do I install it? * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 3 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/#post-14149828) * [@akhele](https://wordpress.org/support/users/akhele/) * Have you been able to get this resolved? - This reply was modified 5 years, 3 months ago by [AJ a11n](https://wordpress.org/support/users/amandasjackson/). * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 3 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/#post-14149830) * [@sandym2014](https://wordpress.org/support/users/sandym2014/) and [@lkafrazier](https://wordpress.org/support/users/lkafrazier/) * Since you’re not the person who originally started this topic then, [per the forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too), would you please [start your own topic](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-post)? We’ll be more than happy to help there * [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * (@amandasjackson) * [5 years, 2 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/#post-14217106) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘connecting error : Oops, something went wrong.’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 10 replies * 7 participants * Last reply from: [AJ a11n](https://wordpress.org/support/users/amandasjackson/) * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/connecting-error-oops-something-went-wrong/#post-14217106) * Status: resolved