Connecting problem your social media accounts to Jetpack Social

  • Resolved Alexandro C.

    (@cardozoadvocacia)


    9 months, 1 week ago

    Good morning, Support! Please, I’m having trouble connecting my social media accounts to the Jetpack Social Media plugin. It turns out that when I try to connect, even to the most common accounts, such as Facebook and Tumblr, I get an error when connecting to the account. (See the screen with the error circled in red)

    I updated Jetpack to version 14.8 and the error persists.

    Before the migration, I had normal access to the Jetpack log, and it said that when I tried to connect to an account, such as Facebook or Tumblr, I saw that sharing was enabled and then it said it was disabled.

    Currently, when I try to access the activity log through WP-panel, the page doesn’t load. (See attached screen)

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Alexandro C.

    (@cardozoadvocacia)

    9 months, 1 week ago

    Somebody help me, please? Thanks

    Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    9 months, 1 week ago

    Hi @cardozoadvocacia

    Thanks for reaching out, and I’m sorry you’re having trouble connecting your social media accounts.

    We took a closer look and can see that Jetpack isn’t fully connected to your site at the moment. Specifically, we’re seeing a 405 Not Allowed error when trying to access your site’s xmlrpc.php file. Jetpack uses that file to communicate with your site—so when it’s blocked or misconfigured, features like social media connections and the activity log won’t work properly.

    To fix this, we recommend reaching out to your hosting provider and asking them to:

    • Ensure that the xmlrpc.php file is accessible and can accept POST requests.
    • Confirm that nothing on the server (like a firewall or security plugin) is blocking Jetpack’s requests.

    Once that’s resolved, Jetpack should be able to reconnect fully and social sharing should start working again.

    Let us know if you’d like help checking the connection after your host makes the update—we’re happy to assist!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    9 months ago

    Hi there, @cardozoadvocacia,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter Alexandro C.

    (@cardozoadvocacia)

    9 months ago

    Hi! Everbody

    The WP Panel diagnostics section displays a 200 connection error with Jetpack.

    However, the Jetpack tab appears to be connecting normally.

    Regarding the XML-RPC plugin, the “Enable XML-RPC for Jetpack” option was enabled and the addresses were entered in the Jetpack server whitelist.

    Jetpack reference whitepaper: https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

    The only detail I didn’t do, as I’m not sure if it’s necessary, is to add the IP address list to the Jetpack IPs section on CloudFront.

    Could you please check?

    Thank you.

    Plugin Support Alin (a11n)

    (@alinclamba)

    8 months, 4 weeks ago

    Hi @cardozoadvocacia,

    Thank you for your response. From what I can see, XMLRPC is still blocked on your site (I’m seeing a 403 Forbidden error when trying to access it in the browser. Looking closer, noticed a plugin active on your site with the slug disable-xml-rpc-api. In order to connect, Jetpack needs to access this specific file on your site, XMLRPC. If you intentionally disabled access to that file, I’m afraid Jetpack will not be able to connect and auto-share your posts. I’d recommend checking this doc where we explain how Jetpack works with XMLRPC:

    https://jetpack.com/support/jetpack-and-xml-rpc

    I hope this helps but if you have any questions, please let us know.

    Best regards,
    Alin

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    8 months, 2 weeks ago

    Hi there, @cardozoadvocacia,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Connecting problem your social media accounts to Jetpack Social’ is closed to new replies.