Title: connection authorization error
Last modified: March 1, 2018

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# connection authorization error

 *  Resolved [balloonmkt](https://wordpress.org/support/users/arlesmendes/)
 * (@arlesmendes)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/connection-authorization-error/)
 * I installed the jetpack plugin, but I can not use it.
 * Every time I try to set up, a connection request appears with an account on wordpress.
   com
 * I have tried to connect to different accounts and every time an error appears
   with the message:
 * Error authorizing. The page is being updated for a fresh try.
 * And even updating the page many times, the plugin does not make the connection.
 * What should I do to use the Jetpack plugin?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconnection-authorization-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [8 years, 3 months ago](https://wordpress.org/support/topic/connection-authorization-error/#post-10032248)
 * Unfortunately, you are facing the same problem that many other sites that are
   hosted with Locaweb are facing. For some unknown reason, they are unable to connect
   the Jetpack plugin. We have reached out to Locaweb to see if we can find a resolution,
   but they have yet to respond to us.
 * Can you contact them and ask them to contact us about this? They can contact 
   us via this email address: `support@jetpack.com`.
 * Sorry for all the trouble!
 *  [Rodrigo Pyqui](https://wordpress.org/support/users/rodrigopyqui/)
 * (@rodrigopyqui)
 * [8 years ago](https://wordpress.org/support/topic/connection-authorization-error/#post-10337587)
 * Any update about this? I have the same problem with all my Locaweb sites. And
   i don’t know why.
 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [8 years ago](https://wordpress.org/support/topic/connection-authorization-error/#post-10338019)
 * [@rodrigopyqui](https://wordpress.org/support/users/rodrigopyqui/) We’re still
   trying to understand what is causing this, unfortunately.
 * Would you be able to get in touch with Locaweb and ask them to take a look as
   well?
 * Thank you.
 *  [Rodrigo Pyqui](https://wordpress.org/support/users/rodrigopyqui/)
 * (@rodrigopyqui)
 * [8 years ago](https://wordpress.org/support/topic/connection-authorization-error/#post-10338373)
 * Yes, for sure, i’ll do it now!
 *  [Rodrigo Pyqui](https://wordpress.org/support/users/rodrigopyqui/)
 * (@rodrigopyqui)
 * [8 years ago](https://wordpress.org/support/topic/connection-authorization-error/#post-10338753)
 * [@jeherve](https://wordpress.org/support/users/jeherve/) I have just talked to
   Locaweb support and explained the issue we are facing, they understand that there
   is a problem, and have asked you to speak to them through this email: [ouvidoria@locaweb.com.br](https://wordpress.org/support/topic/connection-authorization-error/ouvidoria@locaweb.com.br?output_format=md)
 * Also, i opened a support ticket about this issue, asking them to not ignore your
   contact and warning them that you will get in touch using the email [support@jetpack.com](https://wordpress.org/support/topic/connection-authorization-error/support@jetpack.com?output_format=md)
 * I hope you guys can solve this issue, since Locaweb is one of the biggest hosting
   companies in Brazil.
 *  [uferes](https://wordpress.org/support/users/uferes/)
 * (@uferes)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/connection-authorization-error/#post-10535461)
 * amigo, você deve atualizar seu php. O problema é esse e te dou certeza que sera
   resolvido.
    Procura na locaweb como atualizar o php. É fácil, tem no painel deles
   ou você pode alterar no seu ftp no arquivo php.ini e .htaccess

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘connection authorization error’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
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 * 6 replies
 * 4 participants
 * Last reply from: [uferes](https://wordpress.org/support/users/uferes/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/connection-authorization-error/#post-10535461)
 * Status: resolved