Title: Connection Error
Last modified: August 30, 2016

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# Connection Error

 *  [mgfarnum](https://wordpress.org/support/users/mgfarnum/)
 * (@mgfarnum)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/connection-error-10/)
 * Hello:
    I cannot connect to my SparkPost email server, I got this message from
   my SiteGround (Host Provider Tech Support)
 * I have configured the plugin, however the test message is always reported as 
   Failed.
 * I am afraid that I have not managed to find any error messages in our server 
   logs. Also have not managed to find any error logs created by the plugin for 
   troubleshooting.
 * That being said, I would suggest contacting the plugin developers as I am sure
   that the settings are correct.
 * Alternatively I would suggest using another SMTP plugin for your WordPress website
 *  Best Regards,
    Technical Support Team
 * [https://wordpress.org/plugins/postman-smtp/](https://wordpress.org/plugins/postman-smtp/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [mgfarnum](https://wordpress.org/support/users/mgfarnum/)
 * (@mgfarnum)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/connection-error-10/#post-6496866)
 * Sorry, my site is [http://www.cookingexchange.info](http://www.cookingexchange.info)
 *  Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * (@jasonhendriks)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/connection-error-10/#post-6496870)
 * Please post the results from both your Diagnostic Test and Connectivity Test.
 *  Thread Starter [mgfarnum](https://wordpress.org/support/users/mgfarnum/)
 * (@mgfarnum)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/connection-error-10/#post-6496877)
 * OS: Linux serv01.m02.siteground.biz 2.6.32.59-sg3 #9 SMP Wed Sep 26 03:29:25 
   CDT 2012 x86_64
    HTTP User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/
   537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.10240 Platform:
   PHP Linux 5.6.12 / WordPress 4.3 en_US PHP Dependencies: iconv=Yes, spl_autoload
   =Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=Yes WordPress Theme:
   3clicks Child Theme WordPress Plugins: WP Missed Schedule, Admin Columns Pro,
   Admin Menu Tree Page View, Advanced Category Excluder Widgets, Advanced Category
   Excluder, Advanced Content Pagination Pro, AG Custom Admin, Akismet, All in One
   SEO Pack Pro, AIO WP Builder, Assign Categories, bbPress, Better Blogroll, BJ
   Lazy Load, Broken Link Checker, BuddyPress, Advanced Text Widget PRO, Display
   Posts Shortcode, Email Log, Enhanced Text Widget, Export User Data, Faster Image
   Insert, Functionality, The Cooking Exchange, G1 GMaps, G1 Page Builder, G1 Social
   Icons, Homepage Pop-up, New User Approve – Ignore Password Reset, Jetpack by 
   WordPress.com, leenk.me, Huge IT lightbox, MemberPress Products to User Roles,
   MemberPress Business Edition, New User Approve, Page-list, PHP Code Widget, Post
   State Tags, Postman SMTP, Restrict Widgets, Text Blocks, Revolution Slider, Security
   Ninja, SI CAPTCHA Anti-Spam, Fast Secure Contact Form, Table of Contents Plus,
   TablePress Extension: DataTables FixedHeader, TablePress, Theme Check, Update
   Control, Viper’s Video Quicktags, WooCommerce – All in One SEO Pack, WooCommerce,
   WP Ad Guru, WP Email Template LITE, Nested Pages, WP-Optimize, WP Revisions Limit,
   WP Smush Pro, WP Statistics, WP Ultimate Recipe Premium, WPFront Notification
   Bar, WPFront User Role Editor Personal Pro, WPMU DEV Dashboard Postman Version:
   1.6.23 Postman Sender Domain (Envelope|Message): cookingexchange.info|cookingexchange.
   info Postman Prevent Message Sender Override (Email|Name): Yes|Yes Postman Transport
   URI: smtp:none:login://m02.siteground.biz:587 Postman Transport Status (Configured
   |Ready|Connected): Yes|Yes|Yes Postman Deliveries (Success|Fail): 0|0 Postman
   Bind (Success|Fail|Path): Yes|No|/home/cookin72/public_html/wp-root/wp-content/
   plugins/postman-smtp/Postman/PostmanWpMailBinder.php Postman TCP Timeout (Connection
   |Read): 100|100 Postman Email Log (Enabled|Limit|Transcript Size): Yes|25|128
   Postman Run Mode: production Postman PHP LogLevel: 10000 Postman Stealth Mode:
   Yes Postman File Locking (Enabled|Temp Dir): Yes|/tmp
 * Connectivity test Screenshot
    [](http://www.cookingexchange.info/wp-root/wp-content/uploads/2015/08/Connectivity-Test-Results-SiteGround-Config.png)
 *  Plugin Author [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * (@jasonhendriks)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/connection-error-10/#post-6496936)
 * You have configured **no security** over port 587. I doubt that is correct. I
   can not tell until you paste the results of the connectivity test

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Connection Error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/postman-smtp_7c7b78.svg)
 * [Postman SMTP Mailer/Email Log](https://wordpress.org/plugins/postman-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/postman-smtp/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/postman-smtp/unresolved/)
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 * 4 replies
 * 2 participants
 * Last reply from: [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/connection-error-10/#post-6496936)
 * Status: not resolved