Title: Connection Error Last modified: March 7, 2017 --- # Connection Error * Resolved [stephenaug](https://wordpress.org/support/users/stephenaug/) * (@stephenaug) * [9 years, 3 months ago](https://wordpress.org/support/topic/connection-error-19/) * Am using Jetpack ver 4.6 * In my site’s Jetpack debugging center, I get the following error: * “There seems to be a problem with your site’s ability to communicate with Jetpack! It looks like your site can not communicate properly with Jetpack.” * I’ve successfully connected the site to WordPress.com. * The advanced debugging results show: * Debug Info * jQuery version: 1.12.4 * CLIENT_ID: 41275373 BLOG_TOKEN: [removed by moderator] MASTER_USER: 1 CERT: 0 TIME_DIFF: 0 VERSION: 4.6:1487653979 OLD_VERSION: 4.0.3:1464323038 PUBLIC: 1 USER_ID: 4 USER_TOKEN: [removed by moderator] PHP_VERSION: 7.0.12 WORDPRESS_VERSION: 4.7.3 JETPACK__VERSION: 4.6 JETPACK__PLUGIN_DIR: /home2/llenroc1/public_html/ stevedoesfood/wp-content/plugins/jetpack/ SITE_URL: [http://stevedoesfood.com](http://stevedoesfood.com) HOME_URL: [http://stevedoesfood.com](http://stevedoesfood.com) * Jetpack Sync Full Status: `Array ( [started] => Wed, 07 Dec 2016 02:01:44 +0000[ queue_finished] => Wed, 07 Dec 2016 02:01:44 +0000 [send_started] => Wed, 07 Dec 2016 02:01:50 +0000 [finished] => Wed, 07 Dec 2016 02:01:50 +0000 [sent] => Array ( [constants] => 1 [functions] => 1 [options] => 1 ) * [queue] => Array ( [constants] => 1 [functions] => 1 [options] => 1 ) * [config] => Array ( [options] => 1 [network_options] => 1 [functions] => 1 [ constants] => 1 ) * [total] => Array ( [constants] => 1 [functions] => 1 [options] => 1 ) * ) ` Sync Queue size: 0 Sync Queue lag: 0 seconds Full Sync Queue size: 0 Full Sync Queue lag: 0 seconds * HTTP_HOST: stevedoesfood.com SERVER_PORT: 80 HTTP_X_REAL_IP: 68.4.128.66 REMOTE_ADDR: 68.4.128.66 PROTECT_TRUSTED_HEADER: false * TEST RESULTS: * HTTP: PASS HTTPS: PASS IDENTITY_CRISIS: PASS SELF: FAIL * RAW TEST RESULTS: * HTTP Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ([ data:protected] => Array ( [server] => nginx [date] => Tue, 07 Mar 2017 16:47: 18 GMT [content-type] => text/plain;charset=utf-8 [vary] => Array ( [0] => Accept- Encoding [1] => Cookie ) * [expires] => Wed, 11 Jan 1984 05:00:00 GMT [cache-control] => no-cache, must- revalidate, max-age=60 [x-hacker] => Jetpack Test [content-encoding] => gzip [ x-ac] => 3.ord _dca ) * ) * [body] => OK [response] => Array ( [code] => 200 [message] => OK ) * [cookies] => Array ( ) * [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response: protected] => Requests_Response Object ( [body] => OK [raw] => HTTP/1.1 200 OK Server: nginx Date: Tue, 07 Mar 2017 16:47:18 GMT Content-Type: text/plain;charset =utf-8 Transfer-Encoding: chunked Connection: close Vary: Accept-Encoding Vary: Cookie Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-Control: no-cache, must-revalidate, max-age=60 X-hacker: Jetpack Test Content-Encoding: gzip X-ac: 3.ord _dca * OK [headers] => Requests_Response_Headers Object ( [data:protected] => Array([ server] => Array ( [0] => nginx ) * [date] => Array ( [0] => Tue, 07 Mar 2017 16:47:18 GMT ) * [content-type] => Array ( [0] => text/plain;charset=utf-8 ) * [vary] => Array ( [0] => Accept-Encoding [1] => Cookie ) * [expires] => Array ( [0] => Wed, 11 Jan 1984 05:00:00 GMT ) * [cache-control] => Array ( [0] => no-cache, must-revalidate, max-age=60 ) * [x-hacker] => Array ( [0] => Jetpack Test ) * [content-encoding] => Array ( [0] => gzip ) * [x-ac] => Array ( [0] => 3.ord _dca ) * ) * ) * [status_code] => 200 [protocol_version] => 1.1 [success] => 1 [redirects] = > 0 [url] => [http://jetpack.wordpress.com/jetpack.test/1/](http://jetpack.wordpress.com/jetpack.test/1/)[ history] => Array ( ) * [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) * ) * ) * [filename:protected] => [data] => [headers] => [status] => ) * ) * HTTPS Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object([ data:protected] => Array ( [server] => nginx [date] => Tue, 07 Mar 2017 16:47: 18 GMT [content-type] => text/plain;charset=utf-8 [vary] => Array ( [0] => Accept- Encoding [1] => Cookie ) * [expires] => Wed, 11 Jan 1984 05:00:00 GMT [cache-control] => no-cache, must- revalidate, max-age=60 [x-hacker] => Jetpack Test [content-encoding] => gzip [ x-ac] => 3.ord _dca [strict-transport-security] => max-age=15552000 ) * ) * [body] => OK [response] => Array ( [code] => 200 [message] => OK ) * [cookies] => Array ( ) * [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response: protected] => Requests_Response Object ( [body] => OK [raw] => HTTP/1.1 200 OK Server: nginx Date: Tue, 07 Mar 2017 16:47:18 GMT Content-Type: text/plain;charset =utf-8 Transfer-Encoding: chunked Connection: close Vary: Accept-Encoding Vary: Cookie Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache-Control: no-cache, must-revalidate, max-age=60 X-hacker: Jetpack Test Content-Encoding: gzip X-ac: 3.ord _dca Strict- Transport-Security: max-age=15552000 * OK [headers] => Requests_Response_Headers Object ( [data:protected] => Array([ server] => Array ( [0] => nginx ) * [date] => Array ( [0] => Tue, 07 Mar 2017 16:47:18 GMT ) * [content-type] => Array ( [0] => text/plain;charset=utf-8 ) * [vary] => Array ( [0] => Accept-Encoding [1] => Cookie ) * [expires] => Array ( [0] => Wed, 11 Jan 1984 05:00:00 GMT ) * [cache-control] => Array ( [0] => no-cache, must-revalidate, max-age=60 ) * [x-hacker] => Array ( [0] => Jetpack Test ) * [content-encoding] => Array ( [0] => gzip ) * [x-ac] => Array ( [0] => 3.ord _dca ) * [strict-transport-security] => Array ( [0] => max-age=15552000 ) * ) * ) * [status_code] => 200 [protocol_version] => 1.1 [success] => 1 [redirects] = > 0 [url] => [https://jetpack.wordpress.com/jetpack.test/1/](https://jetpack.wordpress.com/jetpack.test/1/)[ history] => Array ( ) * [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) * ) * ) * [filename:protected] => [data] => [headers] => [status] => ) * ) * IDENTITY_CRISIS PASS * SELF Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ([ data:protected] => Array ( [server] => nginx [date] => Tue, 07 Mar 2017 16:47: 25 GMT [content-type] => text/plain;charset=utf-8 [expires] => Wed, 11 Jan 1984 05:00:00 GMT [cache-control] => no-cache, must-revalidate, max-age=60 [x-hacker] => Jetpack Test [x-ac] => 3.ord _dca [strict-transport-security] => max-age=15552000) * ) * [body] => {"error":"Communication error","error_description":"We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress. com account. If the error persists, try disconnecting and connecting Jetpack again."} [response] => Array ( [code] => 400 [message] => Bad Request ) * [cookies] => Array ( ) * [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response: protected] => Requests_Response Object ( [body] => {"error":"Communication error"," error_description":"We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account. If the error persists, try disconnecting and connecting Jetpack again."} [raw] => HTTP/1.1 400 Bad Request Server: nginx Date: Tue, 07 Mar 2017 16:47:25 GMT Content-Type: text/plain;charset=utf-8 Transfer- Encoding: chunked Connection: close Expires: Wed, 11 Jan 1984 05:00:00 GMT Cache- Control: no-cache, must-revalidate, max-age=60 X-hacker: Jetpack Test X-ac: 3. ord _dca Strict-Transport-Security: max-age=15552000 * {"error":"Communication error","error_description":"We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account. If the error persists, try disconnecting and connecting Jetpack again."} [headers] => Requests_Response_Headers Object ( [data:protected] => Array ( [server] => Array ( [0] => nginx ) * [date] => Array ( [0] => Tue, 07 Mar 2017 16:47:25 GMT ) * [content-type] => Array ( [0] => text/plain;charset=utf-8 ) * [expires] => Array ( [0] => Wed, 11 Jan 1984 05:00:00 GMT ) * [cache-control] => Array ( [0] => no-cache, must-revalidate, max-age=60 ) * [x-hacker] => Array ( [0] => Jetpack Test ) * [x-ac] => Array ( [0] => 3.ord _dca ) * [strict-transport-security] => Array ( [0] => max-age=15552000 ) * ) * ) * [status_code] => 400 [protocol_version] => 1.1 [success] => [redirects] => 0 [url] => [https://jetpack.wordpress.com/jetpack.testsite/1/?url=http://stevedoesfood.com/xmlrpc.php](https://jetpack.wordpress.com/jetpack.testsite/1/?url=http://stevedoesfood.com/xmlrpc.php)[ history] => Array ( ) * [cookies] => Requests_Cookie_Jar Object ( [cookies:protected] => Array ( ) * ) * ) * [filename:protected] => [data] => [headers] => [status] => ) * ) - This topic was modified 9 years, 3 months ago by [James Huff](https://wordpress.org/support/users/macmanx/). Viewing 4 replies - 1 through 4 (of 4 total) * Thread Starter [stephenaug](https://wordpress.org/support/users/stephenaug/) * (@stephenaug) * [9 years, 3 months ago](https://wordpress.org/support/topic/connection-error-19/#post-8885020) * Sorry, I didn’t provide enough info. * The site is stevedoesfood.com * I’ve tried all the suggestions for troubleshooting, including disabling all plugins and switching themes. The problem persists. Other sites that are hosted on the same server (using JustHost) do not exhibit this problem. * Thanks, * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [9 years, 3 months ago](https://wordpress.org/support/topic/connection-error-19/#post-8885423) * Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following: * 1) Go the Jetpack menu in your dashboard 2) Click on “Disconnect Site from WordPress. com” at the bottom of the page if your site is currently connected to WordPress. com. 3) Confirm the disconnection. 4) Click on the Connect button to connect your site to WordPress.com again. * If that doesn’t help, Can you please use Jetpack’s Debugger module to send us some more information about your site? 1. Go to the Jetpack page in your dashboard. 2. Click on the **Debug** link appearing at the bottom of the page. 3. Click the link that says **“click here to contact Jetpack support.”** 4. Fill in the description box and your name and email address. 5. Click the “Contact Support” button to send us the debug results privately. ** It’s best not to post this information on public forums, as it contains private details about your site.** Some of it was deleted from your post by a forum moderator to avoid issues. * Thanks! * Thread Starter [stephenaug](https://wordpress.org/support/users/stephenaug/) * (@stephenaug) * [9 years, 3 months ago](https://wordpress.org/support/topic/connection-error-19/#post-8885619) * Te problem seems to be gone! * I updated to the just released 4.7 version and then disconnected and re-connected. * Thanks! * Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * (@jeherve) * Jetpack Mechanic 🚀 * [9 years, 3 months ago](https://wordpress.org/support/topic/connection-error-19/#post-8885650) * Glad to hear it! Don’t hesitate to comment here if the problem reappears. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Connection Error’ is closed to new replies. * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237) * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/) * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq) * [Support Threads](https://wordpress.org/support/plugin/jetpack/) * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/) * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/) * 4 replies * 2 participants * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/) * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/connection-error-19/#post-8885650) * Status: resolved