Title: Connection Error
Last modified: April 21, 2020

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# Connection Error

 *  Resolved [brianlichty](https://wordpress.org/support/users/brianlichty/)
 * (@brianlichty)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/connection-error-35/)
 * Errors:
    2020-04-21 18:45:06: Error occured while checking account status. Error:
   CONNECTION_ERROR : “{” 2020-04-21 18:33:20: Error occured while API key validating.
   Error: Testing is failed. Please check the Access key. 2020-04-21 18:18:11: Error
   occured while automatically gettings access key. Error: CONNECTION_ERROR : “{”
   You can get support any time here: [https://wordpress.org/support/plugin/cleantalk-spam-protect](https://wordpress.org/support/plugin/cleantalk-spam-protect).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [brianlichty](https://wordpress.org/support/users/brianlichty/)
 * (@brianlichty)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/connection-error-35/#post-12710039)
 * I have four other accounts that are fine, but this one continues to give me this
   error.
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/connection-error-35/#post-12711386)
 * Hello, [@brianlichty](https://wordpress.org/support/users/brianlichty/).
 * Please, copy-paste your question about the CleanTalk account and service here
   in our private Ticket System:
    [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * WordPess.org Support Forum is for plugins only, not the service.
 *  Thread Starter [brianlichty](https://wordpress.org/support/users/brianlichty/)
 * (@brianlichty)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/connection-error-35/#post-12713818)
 * Thanks – do you realize that the button in the Clean Talk dashboard links to 
   this forum?
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/connection-error-35/#post-12714090)
 * There is also another link to the private ticket system.
 *  Thread Starter [brianlichty](https://wordpress.org/support/users/brianlichty/)
 * (@brianlichty)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/connection-error-35/#post-12714154)
 * But the giant button that says “OPEN SUPPORT TICKET” links to this forum. Just
   saying. It’s not intuitive at all. For paying customers the support button should
   link to the support ticket page. 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Connection Error’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [brianlichty](https://wordpress.org/support/users/brianlichty/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/connection-error-35/#post-12714154)
 * Status: resolved