Title: Connection error Last modified: August 19, 2020 --- # Connection error * Resolved [khuss](https://wordpress.org/support/users/khuss/) * (@khuss) * [5 years, 9 months ago](https://wordpress.org/support/topic/connection-error-39/) * When I try to do the configuration of Facebook plugin, it goes to all the steps successfully but finally lands in this page with an error message. * [https://connect.woocommerce.com/auth/facebook/?code=xxx](https://connect.woocommerce.com/auth/facebook/?code=xxx) * β€œSomething went wrong when connecting to Facebook! Please try again.” * Why is it being redirected to connect.woocommerce.com? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconnection-error-39%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * [hiuwailin2](https://wordpress.org/support/users/hiuwailin2/) * (@hiuwailin2) * [5 years, 9 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13286246) * Have the Same problem. They shouldn’t issue an untested 2.0.1 version * [Julie Martin](https://wordpress.org/support/users/julieskyverge/) * (@julieskyverge) * [5 years, 9 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13288806) * Hi [@khuss](https://wordpress.org/support/users/khuss/) and [@hiuwailin2](https://wordpress.org/support/users/hiuwailin2/)! * Some of our users are occasionally running into this error. We have a code snippet that may help. Could I ask you both to try adding the following snippet to your site? * `add_filter( 'wc_facebook_connection_proxy_url', function() { return 'https://wc-connect-test. skyverge.com/auth/facebook/';} );` * You can do this with the [free Code Snippets plugin](https://wordpress.org/plugins/code-snippets/), if you’re not sure how to add a code snippet. * Would you both please try that out and let me know if that works at all? * Thank you so much, * Julie πŸ™‚ SkyVerge * Thread Starter [khuss](https://wordpress.org/support/users/khuss/) * (@khuss) * [5 years, 9 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13290774) * I don’t understand why the connection is proxied through your server. It makes me wonder if sensitive information related to my Facebook account and page is stored in your server. Could you explain why you are proxying the connection? If you are indeed storing sensitive information, that should be explained in your documentation. * [Julie Martin](https://wordpress.org/support/users/julieskyverge/) * (@julieskyverge) * [5 years, 9 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13295364) * Hi [@khuss](https://wordpress.org/support/users/khuss/), * I spoke with a colleague of mine about why the connection attempts (by default) to go through WooCommerce (or, using the snippet, through our server). * Facebook requires us to connect via OAuth to be able to leverage the features in version 2.0, as those features are only available to specific partners, such as WooCommerce. * The plugin, however, is open source. As such, we need to separate the OAuth credentials( client key and secret key) from the app for security reasons, or else anyone could grab those credentials and spoof WooCommerce as the provider/partner, gaining access to those features. * As such, we need to essentially β€œrelay” the connection securely, whereupon we add the OAuth credentials into the request before asking Facebook for permission to connect. * Having said that, I can absolutely assure you we’re not storing any information whatsoever and that your information remains secure due to the fact that both the servers in question are using SSL certificates (https as the protocol). * I hope that helps to clarify things here, [@khuss](https://wordpress.org/support/users/khuss/)! Is there anything else I can help out with here? Please don’t hesitate to let me know. * Thank you! * Julie πŸ™‚ SkyVerge * Thread Starter [khuss](https://wordpress.org/support/users/khuss/) * (@khuss) * [5 years, 9 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13304958) * When I try the code snippet, I get the following error: * No redirect URI in the params: No redirect present in URI * [Julie Martin](https://wordpress.org/support/users/julieskyverge/) * (@julieskyverge) * [5 years, 9 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13313881) * Hey [@khuss](https://wordpress.org/support/users/khuss/), * That’s odd. Would you please be able to share a screenshot with me? * Additionally, would you please be able to paste your system status so I can get a better idea of what might be going on? You can grab it by going to: * **WooCommerce > Status**Β and clicking onΒ **Get system report**. * Thank you so much! * Julie πŸ™‚ SkyVerge * Thread Starter [khuss](https://wordpress.org/support/users/khuss/) * (@khuss) * [5 years, 9 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13314178) * ``` ### WordPress Environment ### WC Version: 4.4.1 REST API Version: βœ” 1.0.15 WC Blocks Version: βœ” 3.1.0 Action Scheduler Version: βœ” 3.1.6 WC Admin Version: βœ” 1.4.0 Log Directory Writable: βœ” WP Version: ❌ 5.4.2 - There is a newer version of WordPress available (5.5) WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: βœ” Language: en_US External object cache: – ### Server Environment ### Server Info: nginx/1.17.10 PHP Version: 7.4.6 PHP Post Max Size: 100 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.7.30 Max Upload Size: 2 MB Default Timezone is UTC: βœ” fsockopen/cURL: βœ” SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. 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not tested with active version of WooCommerce 4.4.1 Improved Product Options for WooCommerce: by XforWooCommerce – 5.0.1 – Installed version not tested with active version of WooCommerce 4.4.1 Lumise - Product Designer Tool: by King-Theme – 1.9.5 Nextend Social Login: by Nextendweb – 3.0.24 Ninja Forms: by Saturday Drive – 3.4.25 S3 Uploads: by Human Made Limited – 2.2.2 Taxonomy Metadata: by mitcho (Michael Yoshitaka Erlewine) sirzooro – 0.5 Testimonials: by WooThemes – 1.5.4 User Role Editor: by Vladimir Garagulya – 4.56 WooCommerce Custom Background: by SolverCircle – 1.2 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Admin Custom Order Fields: by SkyVerge – 1.13.4 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Bulk Variations: by Lucas Stark – 1.6.6 – Installed version not tested with 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tested with active version of WooCommerce 4.4.1 YITH WooCommerce Ajax Search: by YITH – 1.8.0 YITH WooCommerce Wishlist: by YITH – 3.0.13 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (3) ### Bedrock Autoloader: by Roots – 1.0.1 Disallow Indexing: by Roots – 1.0.0 Register Theme Directory: by Roots – 1.0.0 ### Settings ### API Enabled: βœ” Force SSL: – Currency: INR (β‚Ή) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #4 - /shop/ Cart: #5 - /cart/ Checkout: #6 - /checkout/ My account: #7 - /my-account/ Terms and conditions: #171 - /pages/terms-conditions/ ### Theme ### Name: Flatsome Child Theme Version: 3.0 Author URL: http:%20//www.uxthemes.com/ Child Theme: βœ” Parent Theme Name: Flatsome Parent Theme Version: 3.12.2 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: βœ” ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php /var/www/web/app/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-product_cat.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome-child/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php ### Action Scheduler ### Canceled: 12 Oldest: 2020-07-26 12:49:36 +0000 Newest: 2020-08-15 09:59:10 +0000 Complete: 624 Oldest: 2020-07-26 05:39:45 +0000 Newest: 2020-08-26 00:25:33 +0000 Failed: 15 Oldest: 2016-07-08 19:46:31 +0000 Newest: 2018-12-19 12:35:09 +0000 Pending: 2 Oldest: 2020-08-26 05:57:28 +0000 Newest: 2020-08-26 05:57:28 +0000 ``` * [Julie Martin](https://wordpress.org/support/users/julieskyverge/) * (@julieskyverge) * [5 years, 9 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13330758) * Hi [@khuss](https://wordpress.org/support/users/khuss/)! * Thanks so much for the system status, I appreciate it! * Could you please also include a screenshot of the error you’re getting? * Thank you! * Julie πŸ™‚ SkyVerge * Thread Starter [khuss](https://wordpress.org/support/users/khuss/) * (@khuss) * [5 years, 9 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13336567) * First I got this message: * [https://pasteboard.co/JoR6KIs.png](https://pasteboard.co/JoR6KIs.png) * Then I got the following error: [https://pasteboard.co/JoR7oVn.png](https://pasteboard.co/JoR7oVn.png) * [Julie Martin](https://wordpress.org/support/users/julieskyverge/) * (@julieskyverge) * [5 years, 9 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13347642) * Hi [@khuss](https://wordpress.org/support/users/khuss/), * Thanks so much. * Would you please [reach out to our support team through our site](https://www.skyverge.com/contact/?form_type=support&purchased=wordpress&plugin=facebook) sharing the email address you use for your Facebook account so the Facebook team can take a look at the logs and determine why your attempts to connect are failing? * Thank you! * Julie πŸ™‚ SkyVerge * [tamarazuk](https://wordpress.org/support/users/tamarazuk/) * (@tamarazuk) * [5 years, 7 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13655927) * Hey [@khuss](https://wordpress.org/support/users/khuss/), * It has been a long time since we heard from you, so I’m going to mark this topic as resolved. * If you’re still experiencing issues please [take a look at our documentation](https://docs.woocommerce.com/document/facebook-for-woocommerce/) for more information and [create a new thread](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-post) if you have further questions. * Thanks, Tamara πŸ™‚ Viewing 11 replies - 1 through 11 (of 11 total) The topic β€˜Connection error’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 11 replies * 4 participants * Last reply from: [tamarazuk](https://wordpress.org/support/users/tamarazuk/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/connection-error-39/#post-13655927) * Status: resolved