Title: Connection error – code: site not found
Last modified: April 14, 2025

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# Connection error – code: site not found

 *  Resolved [Sun](https://wordpress.org/support/users/sunrv/)
 * (@sunrv)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/connection-error-code-site-not-found/)
 * I have an error where the site can’t be found in the Sitekit environment on the
   WordPress back-end, so I can’t see any data from there. The data is being properly
   tracked in the Google Tools outside of the WordPress environment, and when I 
   try to redo the plugin setup it just shows me a screen saying ‘site not found’
   with a red background color behind the text.
 * I’ve tried to use the health checker and troubleshooting plugin and only activated
   the Sitekit plugin during the troubleshooting, but it didn’t change anything 
   about the status of the plugin.
 * Please help!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/)
 * (@adamdunnage)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/connection-error-code-site-not-found/#post-18415391)
 * Hi there @sunrv, thanks for getting in touch. The “_site not found_” error you’re
   facing typically indicates that when trying to communicate to set up the plugin
   once more, it’s no longer recognizing your credentials, instead it’s using credentials
   from a possible previous setup as you have eluded to. We can in these instances
   request a check on your site records on the Site Kit service but before doing
   that, could you please try performing a Site Kit reset by going to **Tools > 
   Available Tools > Reset Site Kit**.
 * If you still encounter this issue after resetting which is possible, let me know
   and we can request a check on the records for you and get those updated if needed.
 *  Thread Starter [Sun](https://wordpress.org/support/users/sunrv/)
 * (@sunrv)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/connection-error-code-site-not-found/#post-18415445)
 * Hi Adam,
 * Thanks for the explanation and suggestion, resetting through **Tools** and then
   reconnecting worked! This fixed the issue.

Viewing 2 replies - 1 through 2 (of 2 total)

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## Tags

 * [site not found](https://wordpress.org/support/topic-tag/site-not-found/)

 * 2 replies
 * 2 participants
 * Last reply from: [Sun](https://wordpress.org/support/users/sunrv/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/connection-error-code-site-not-found/#post-18415445)
 * Status: resolved