Title: Connection failed
Last modified: August 22, 2016

---

# Connection failed

 *  Resolved [ftom75](https://wordpress.org/support/users/ftom75/)
 * (@ftom75)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/connection-failed/)
 * Hi Guys,
 * I’d like to install this plugin but I got connection failed error message.
    The
   user’s login data are right.
 * SugarCRM URL: [http://](https://wordpress.org/support/topic/connection-failed/?output_format=md){
   unique_name}.sugaropencloud.eu/rest/v10/
 * Error message:
    The page at www.{unique_name}.com says: Connection failed. Please
   check detail.
 * WP: 3.9.3
    Sugar: 7.1.x (most recent commercial)
 * Many thanks in advance!
    Tom
 * [https://wordpress.org/plugins/wp-widget-sugarcrm-lead-module/](https://wordpress.org/plugins/wp-widget-sugarcrm-lead-module/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Dipesh Patel](https://wordpress.org/support/users/dipesh_patel/)
 * (@dipesh_patel)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/connection-failed/#post-5911648)
 * Hi Tom
 * I think we need to use below URL to connect SugarCRM. Please try and let me know
   if you have issue.
 * [http://](https://wordpress.org/support/topic/connection-failed/?output_format=md){
   unique_name}.sugaropencloud.eu/rest/v10/rest.php
 * Thanks
    Dipesh Patel
 *  Thread Starter [ftom75](https://wordpress.org/support/users/ftom75/)
 * (@ftom75)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/connection-failed/#post-5911649)
 * Hi Dipesh,
 * Many thanks for your super fast response!
    Unfortunately it is the same. Let 
   me know if there is anything what I can do to find the root cause of this issue.
 * Tom
 *  [bertvanderhooft](https://wordpress.org/support/users/bertvanderhooft/)
 * (@bertvanderhooft)
 * [11 years ago](https://wordpress.org/support/topic/connection-failed/#post-5911981)
 * Same error.
 * Shitty software
 *  Plugin Author [Dipesh Patel](https://wordpress.org/support/users/dipesh_patel/)
 * (@dipesh_patel)
 * [11 years ago](https://wordpress.org/support/topic/connection-failed/#post-5911982)
 * Which SugarCRM are you using? Please let me know
 *  [sensintaffar](https://wordpress.org/support/users/sensintaffar/)
 * (@sensintaffar)
 * [11 years ago](https://wordpress.org/support/topic/connection-failed/#post-5911989)
 * I am having issues with connecting i keep getting
 * Cannot connect to your SugarCRM. Please try again with correct SugarCRM credentials
 * i am using 7.5 on demand
 *  Plugin Author [Dipesh Patel](https://wordpress.org/support/users/dipesh_patel/)
 * (@dipesh_patel)
 * [11 years ago](https://wordpress.org/support/topic/connection-failed/#post-5911990)
 * You have to use below format of REST API URL
 * [https://<Domain>/service/v4_1/rest.php](https://<Domain>/service/v4_1/rest.php)
 * Please let me know if above format is not working for you.
 *  [Per Andre Rønsen](https://wordpress.org/support/users/perandre/)
 * (@perandre)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/connection-failed/#post-5912003)
 * Last comment helped! IE: don’t use /v10/

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Connection failed’ is closed to new replies.

 * ![](https://ps.w.org/wp-widget-sugarcrm-lead-module/assets/icon-256x256.png?rev
   =3365628)
 * [WP to CRM Lead Sync](https://wordpress.org/plugins/wp-widget-sugarcrm-lead-module/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-widget-sugarcrm-lead-module/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-widget-sugarcrm-lead-module/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-widget-sugarcrm-lead-module/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-widget-sugarcrm-lead-module/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-widget-sugarcrm-lead-module/reviews/)

## Tags

 * [connection issue](https://wordpress.org/support/topic-tag/connection-issue/)
 * [login failed](https://wordpress.org/support/topic-tag/login-failed/)

 * 7 replies
 * 5 participants
 * Last reply from: [Per Andre Rønsen](https://wordpress.org/support/users/perandre/)
 * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/connection-failed/#post-5912003)
 * Status: resolved