Title: Connection Issues
Last modified: July 26, 2021

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# Connection Issues

 *  Resolved [mattaxell](https://wordpress.org/support/users/mattaxell/)
 * (@mattaxell)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/connection-issues-4/)
 * I have successfully used this plugin for a while on a client site, however over
   time and more often recently the plugin consistently loses connection from their
   account.
 * On the plugin settings the connection notice/button never goes away even when
   successfully connected. The only way I’m notified of it disconnecting is when
   the client notices on the front end it displays an error message ‘This webinar
   no longer exists or an error has occurred’ where a registration form should be.
 * If this happens I once again click CLICK HERE TO CONNECT WITH MY GOTOWEBINAR 
   APPLICATION, re-authenticate and will work again.
 * Is this a common issue and is there anything I can do to resolve it?

Viewing 1 replies (of 1 total)

 *  Plugin Author [Northern Beaches Websites](https://wordpress.org/support/users/northernbeacheswebsites/)
 * (@northernbeacheswebsites)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/connection-issues-4/#post-14703750)
 * Hi [@mattaxell](https://wordpress.org/support/users/mattaxell/),
 * Sometimes servers can lose connection and unfortunately we don’t have the ability
   to reconnect if disconnected as the authentication process requires user initiation.
   Sometimes the GoToWebinar server can have issues, and sometimes even the local
   server can have issues. It’s also important that things like transients and options
   created by the plugin are not deleted (sometimes database cleaning tools can 
   do this) and this will also cause a loss of connection.
 * Thanks,

Viewing 1 replies (of 1 total)

The topic ‘Connection Issues’ is closed to new replies.

 * ![](https://ps.w.org/wp-gotowebinar/assets/icon.svg?rev=2182596)
 * [WP GoToWebinar](https://wordpress.org/plugins/wp-gotowebinar/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-gotowebinar/#faq)
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 * 1 reply
 * 2 participants
 * Last reply from: [Northern Beaches Websites](https://wordpress.org/support/users/northernbeacheswebsites/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/connection-issues-4/#post-14703750)
 * Status: resolved