Title: CONNECTION_ERROR
Last modified: March 15, 2021

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# CONNECTION_ERROR

 *  Resolved [500PH](https://wordpress.org/support/users/500ph/)
 * (@500ph)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/connection_error-2/)
 * Hi,
 * I have a license for 5 accounts for Anti-spam and security. Today I tried to 
   add a third account, but I’ll get an error in the anti-spam plugin:
    CONNECTION_ERROR:“
   cURL error 28: Connection timed out after 10000 milliseconds
 * And there is a notification that the license is wrong.
 * In the security plugin I have to renew my license.
 * Can you please help me to see why it is going wrong, I cann’t find it?
 * Thanks, Sophia
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconnection_error-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/connection_error-2/#post-14185235)
 * Hello, [@500ph](https://wordpress.org/support/users/500ph/).
 * We will fix the issue within 2 hours. Please, wait.
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/connection_error-2/#post-14185520)
 * Hello, [@500ph](https://wordpress.org/support/users/500ph/).
 * We have fixed the issue concerning the CleanTalk Servers and now the service 
   is working fine.
 * We are sorry for the inconveniences caused.
      Have a great day.
 *  Thread Starter [500PH](https://wordpress.org/support/users/500ph/)
 * (@500ph)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/connection_error-2/#post-14188195)
 * Hello Amagsumov,
 * I still have the problem.
    I cleared the cache, removed and reinstalled the plugins,
   created a new activation key. But no changes. Still the ‘timeout’ and the ‘wrong
   key’ notifications.
 * Hope you can help me.
    Thanks,
 * Sophia
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/connection_error-2/#post-14188237)
 * Hello, [@500ph](https://wordpress.org/support/users/500ph/)
 * We need some of your personal data in order to fix the issue.
 * Please, open a ticket in our private support system:
    [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘CONNECTION_ERROR’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
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 * 4 replies
 * 3 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/connection_error-2/#post-14188237)
 * Status: resolved