Title: Connectivity issues
Last modified: February 19, 2021

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# Connectivity issues

 *  Resolved [Soulstudio](https://wordpress.org/support/users/soulstudio/)
 * (@soulstudio)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/connectivity-issues-2/)
 * Hi,
 * I’m using the latest WordPress / Jetpack versions. XML-RPC is enabled, **Jetpack
   is actually connected**. However, I’m getting connectivity issues regardless?
 * 1. WP health status shows “WPCOM CONNECTION TEST” – error 200. When I click on“
   We recommend reconnecting Jetpack.” I get “There was an error reconnecting Jetpack.
   Error: Error establishing a database connection”
 * 2. Your online debug tool shows “Debug Communication error. We were unable to
   make an XML-RPC request to your website.”
 * Again, **Jetpack IS connected in dashboard**, that is what is totally confusing
   to me.
 * The site is on Cloudflare but it is paused. As you can see for yourself, XMLRPC
   is accessible.
 * I already tried to reinstall and reconnect Jetpack, the errors are still there.
   I also tried to switch to a default theme and deactivate all the plugins, there
   is no conflict.
 * Any ideas what might be the issue?
 * Thanks!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconnectivity-issues-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Bruce (a11n)](https://wordpress.org/support/users/bruceallen/)
 * (@bruceallen)
 * Happiness Engineer
 * [5 years, 3 months ago](https://wordpress.org/support/topic/connectivity-issues-2/#post-14075989)
 * Hi [@soulstudio](https://wordpress.org/support/users/soulstudio/)
 * Can you reach out to your host and ask them if the `PHP XML` extension is installed
   and active on your server? If it’s not installed PHP won’t be able to parse XML,
   which will result in the error being reported.
 *  Thread Starter [Soulstudio](https://wordpress.org/support/users/soulstudio/)
 * (@soulstudio)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/connectivity-issues-2/#post-14078184)
 * The current PHP extensions are present:
 * libxml
    xml xmlreader xmlrpc xmlwriter
 *  [MadHatter (a11n)](https://wordpress.org/support/users/madhattersez/)
 * (@madhattersez)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/connectivity-issues-2/#post-14086083)
 * Hello, there.
 * Thanks for checking up on those PHP extensions!
 * I noticed that we were still connected to your site using an alternative way 
   to do so when there are issues with the xmlrpc.php. However, we are no longer
   seeing issues with connecting to that xmlrpc.php file and I’m not seeing a clear
   connection from our side:
 * [https://jptools.wordpress.com/debug/?url=60103321](https://jptools.wordpress.com/debug/?url=60103321)
 * This should now be fixed, but please let us know if you’re still having any issues
   or are seeing any errors and we can help from there.
 *  Thread Starter [Soulstudio](https://wordpress.org/support/users/soulstudio/)
 * (@soulstudio)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/connectivity-issues-2/#post-14086157)
 * Amazing! Everything works, including external debug tool and there are no connection
   errors anywhere!
 * Thanks!
 * Just a quick question. I need to activate Cloudflare now. I’ve set up a firewall
   rule which blocks xmlrpc.php but it allows the access to it if it comes from 
   servers under AS number 2635.
 * Is that OK? Any things I need to take care of on the Cloudflare level in order
   for it to work with Jetpack?
 *  Plugin Contributor [Dan (a11n)](https://wordpress.org/support/users/drawmyface/)
 * (@drawmyface)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/connectivity-issues-2/#post-14089856)
 * Hi [@soulstudio](https://wordpress.org/support/users/soulstudio/)
 * Cloudflare should be fine unless you have certain specific rules set up. The 
   following pages should help:
 * [https://support.cloudflare.com/hc/en-us/articles/218377098-WordPress-Jetpack-and-Cloudflare](https://support.cloudflare.com/hc/en-us/articles/218377098-WordPress-Jetpack-and-Cloudflare)
 * [https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/](https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/)
 *  Thread Starter [Soulstudio](https://wordpress.org/support/users/soulstudio/)
 * (@soulstudio)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/connectivity-issues-2/#post-14090535)
 * Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Connectivity issues’ is closed to new replies.

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 * 6 replies
 * 4 participants
 * Last reply from: [Soulstudio](https://wordpress.org/support/users/soulstudio/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/connectivity-issues-2/#post-14090535)
 * Status: resolved