Title: Consistent submission errors Last modified: June 25, 2018 --- # Consistent submission errors * Resolved [hemindesai](https://wordpress.org/support/users/hemindesai/) * (@hemindesai) * [7 years, 11 months ago](https://wordpress.org/support/topic/consistent-submission-errors/) * Hi, * I have linked up the shortcode generated out the backend into the end of an article and from about 15 attempts I was only able to receive the desired result once. * On submission, I am redirected to a page displaying WP_Error. The ticket into Zendesk is still being created. Any ideas? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconsistent-submission-errors%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/) * (@pipdig) * [7 years, 11 months ago](https://wordpress.org/support/topic/consistent-submission-errors/#post-10435639) * Hi [@hemindesai](https://wordpress.org/support/users/hemindesai/), * I’ve just pushed an update for the plugin which will show more of the error message from WP_Error. Please could you update to version 2.9.2? * After doing so, if you try adding your email address to this option – [https://i.imgur.com/5akRWXz.png](https://i.imgur.com/5akRWXz.png)– some extra information about the WP_Error will be emailed to you. Please do that, then try submitting another ticket and let me know the error message in the email. * Thread Starter [hemindesai](https://wordpress.org/support/users/hemindesai/) * (@hemindesai) * [7 years, 11 months ago](https://wordpress.org/support/topic/consistent-submission-errors/#post-10435936) * Hi [@pipdig](https://wordpress.org/support/users/pipdig/), * I have updated the plugin and here is the error which I received via email – WP_Error Message: Array * Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/) * (@pipdig) * [7 years, 11 months ago](https://wordpress.org/support/topic/consistent-submission-errors/#post-10439633) * Ah we’ll need to add a little more context to that. Sorry I should have accounted for this in the previous update. I’ve just pushed update 2.9.3 now, please go ahead and update once more then try submitting a ticket. That should show the full error log in the email message this time 🙂 * Thread Starter [hemindesai](https://wordpress.org/support/users/hemindesai/) * (@hemindesai) * [7 years, 11 months ago](https://wordpress.org/support/topic/consistent-submission-errors/#post-10440088) * Hi [@pipdig](https://wordpress.org/support/users/pipdig/), * Thank you! I have updated and run again, here is the error received by email: ` WP_Error Message: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received` * Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/) * (@pipdig) * [7 years, 11 months ago](https://wordpress.org/support/topic/consistent-submission-errors/#post-10440123) * Ah that’s more like it! * This error means that the server is taking longer than 10 seconds to receive a response from the Zendesk API, which unusual. It should really take a few seconds at most. Your server is timing out after 10 seconds, which must be the connection limit. * This could mean that the receiving connection from Zendesk is being blocked at your end. Are you running any security plugins or a firewall which might be doing that? * It could be worth checking if cURL is up to date on the server too. * Thread Starter [hemindesai](https://wordpress.org/support/users/hemindesai/) * (@hemindesai) * [7 years, 11 months ago](https://wordpress.org/support/topic/consistent-submission-errors/#post-10440165) * unfortunately, this makes complete sense. * We have been having trouble with Zendesk for quite some time with the time which is taken to process the tickets. I think at this point we are averaging 11/12 seconds per API request. * I suppose that I would have to wait for Zendesk to resolve this before I can continue. * Really appreciate your support on this, thank you! * Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/) * (@pipdig) * [7 years, 11 months ago](https://wordpress.org/support/topic/consistent-submission-errors/#post-10440446) * Ah ok, hopefully you can get it working with them! * Another thing you could try is to increase the timeout for cURL requests. Currently it is limited to 10 seconds. You could increase that to 15-20 seconds as a quick fix. Ideally you want to get that response time down to 1-2 seconds though. * Thread Starter [hemindesai](https://wordpress.org/support/users/hemindesai/) * (@hemindesai) * [7 years, 11 months ago](https://wordpress.org/support/topic/consistent-submission-errors/#post-10440698) * I understand, thanks for the suggestion Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Consistent submission errors’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/zendesk-request-form_f2f1f1.svg) * [Request Form for Zendesk](https://wordpress.org/plugins/zendesk-request-form/) * [Frequently Asked Questions](https://wordpress.org/plugins/zendesk-request-form/#faq) * [Support Threads](https://wordpress.org/support/plugin/zendesk-request-form/) * [Active Topics](https://wordpress.org/support/plugin/zendesk-request-form/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/zendesk-request-form/unresolved/) * [Reviews](https://wordpress.org/support/plugin/zendesk-request-form/reviews/) ## Tags * [submission](https://wordpress.org/support/topic-tag/submission/) * 8 replies * 2 participants * Last reply from: [hemindesai](https://wordpress.org/support/users/hemindesai/) * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/consistent-submission-errors/#post-10440698) * Status: resolved