Console errors from Tidio

  • Resolved olppa

    (@olppa)


    5 months, 1 week ago

    I’m getting console errors and warnings from Tidio on basically all pages on my site.
    Shopping cart page:
    Error: GET https://code.tidio.co/nzgddc5kxasebv0vzsl4mrqjnvqv3o0y.js NS_BINDING_ABORTED

    Product page:
    Warning: Loading failed for the script with source “https://code.tidio.co/nzgddc5kxasebv0vzsl4mrqjnvqv3o0y.js”.

    From the Tidio app I have disabled Tidio on the Shopping cart and Checkout page because they distract from the checkout process, but the warnings appear on other pages too.

    I’m running WordPress 6.8.3, WooCommerce 10.2. Php 8.2, Nginx server with Redis object cache.
    You can test at https://linssikauppa.fi

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter olppa

    (@olppa)

    5 months ago

    Hi,
    Our Tidio widget is not visible on our site at all.
    Here is another console error:
    GET https://code.tidio.co/XXX.js net::ERR_ABORTED 404 (Not Found)
    asyncLoad @ (index):3581

    Any help?

    • This reply was modified 5 months ago by olppa.
    • This reply was modified 5 months ago by olppa.
    Thread Starter olppa

    (@olppa)

    5 months ago

    Solved it.
    It was because of a mismatch between Tidio identifier numbers. For some reason Tidio was trying to access the js-file with a wrong identifier.

Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
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  • Last reply from: olppa
  • Last activity: 5 months ago
  • Status: resolved