Title: Constant 504 error
Last modified: June 14, 2021

---

# Constant 504 error

 *  Resolved [kongb](https://wordpress.org/support/users/kongb/)
 * (@kongb)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/constant-504-error/)
 * Hello,
 * Today I downloaded and installed the free version of Duplicator. However I am
   unable to create a package as the plugin throws a 504 Error during the scanning
   process. I have already done a bit of debugging to see if there was a conflict
   with other plugins. As well I have been in contact with my hosting company to
   see if there was something they could do their end. However, all that done, it
   seems as if it is the Duplicator plugin itself that is the culprit.
 * It aborts and throws the error 504 during the scanning process. However, when
   running the pluging in an IE browser it also becomes unresponsive during the 
   first step (Create package) but only for a while, due to a long running script(
   popup notification)
 * I have just read a complaint about a similar issue in the reviews, and according
   to your reply the solution may be as simple as to configure the plugin settings
   correctly. I any case, I would greatly appreate your help.
 * Kind regards,
 * Rikke
    -  This topic was modified 4 years, 12 months ago by [kongb](https://wordpress.org/support/users/kongb/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [kongb](https://wordpress.org/support/users/kongb/)
 * (@kongb)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/constant-504-error/#post-14555170)
 * Why is my post marked as spam?
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/constant-504-error/#post-14556453)
 * Hey [@kongb](https://wordpress.org/support/users/kongb/)
 * The most relevant answers we have for this would be found here:
 *     – What can I try for 502/503/504 Gateway issues during the scan/build?
     –
   [https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-025-q](https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-025-q)
 * If you would like to submit a [support ticket](https://snapcreek.com/ticket) 
   for this issue we can have a closer look at your setup. Please provide a link
   to this forum thread when submitting the ticket.
 * Cheers~
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [4 years, 12 months ago](https://wordpress.org/support/topic/constant-504-error/#post-14564716)
 * Hey [@kongb](https://wordpress.org/support/users/kongb/),
 * I believe you may have submitted a ticket for this, if not then ignore this message.
   If so would you be able to resubmit a new ticket? Unfortunately, a tech accidentally
   deleted a few tickets and one of them was yours. Sorry for the inconvenience!!
 * Thanks~

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Constant 504 error’ is closed to new replies.

 * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985)
 * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/duplicator/)
 * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/constant-504-error/#post-14564716)
 * Status: resolved