Title: Constant Loading Last modified: September 21, 2022 --- # Constant Loading * Resolved [WebmasterNYC01](https://wordpress.org/support/users/webmasternyc01/) * (@webmasternyc01) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/) * Why does my checkout show constant loading? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconstant-loading-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16034510) * Hi [@webmasternyc01](https://wordpress.org/support/users/webmasternyc01/) * I tried checking out and could witness the issue you have mentioned. * As a matter of fact, I felt that almost every page was taking considerable time to load at my end. * Therefore, working on enhancing the overall site-speed could probably take care of the constant loading of the checkout page as well. * Please check our documentation for how to troubleshoot a slow site: [https://woocommerce.com/document/troubleshooting-a-slow-site/](https://woocommerce.com/document/troubleshooting-a-slow-site/) * If the problem still persists, in order for us to get a better idea of your setup, could you please share a copy of your site’s System Status? * You can find it via **WooCommerce > Status**. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Thread Starter [WebmasterNYC01](https://wordpress.org/support/users/webmasternyc01/) * (@webmasternyc01) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16035410) * Could a cache plugin be causing this? * [Rafy](https://wordpress.org/support/users/nawaz0705/) * (@nawaz0705) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16035514) * Hi [@webmasternyc01](https://wordpress.org/support/users/webmasternyc01/) * > Could a cache plugin be causing this? * Yes, there is a possibility. * Can you please confirm if you have performed the steps suggested in the documentation( [https://woocommerce.com/document/troubleshooting-a-slow-site/](https://woocommerce.com/document/troubleshooting-a-slow-site/)) shared by [@margaretwporg](https://wordpress.org/support/users/margaretwporg/)? * Thread Starter [WebmasterNYC01](https://wordpress.org/support/users/webmasternyc01/) * (@webmasternyc01) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16035920) * I checked the theme, the cache plugin, and several plugins and same thing. * [Juan G. (woo-hc)](https://wordpress.org/support/users/judagutor/) * (@judagutor) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16039134) * Hi [@webmasternyc01](https://wordpress.org/support/users/webmasternyc01/)! * Thank you for the update. * I checked your site and confirmed the issue you have. * To know more about your site setup and check further into this issue, kindly provide us your **System Status**; you can find it via `WooCommerce → Status`. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here. * Thanks! * Thread Starter [WebmasterNYC01](https://wordpress.org/support/users/webmasternyc01/) * (@webmasternyc01) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16040722) * I disabled all plugins except woocommerce and it still happened. * Thread Starter [WebmasterNYC01](https://wordpress.org/support/users/webmasternyc01/) * (@webmasternyc01) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16040726) * ``` ### WordPress Environment ### WordPress address (URL): https://shops.dinkam.com Site address (URL): https://shops.dinkam.com WC Version: 6.9.3 REST API Version: ✔ 6.9.3 WC Blocks Version: ✔ 8.5.1 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.2 WP Multisite: ✔ WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.30 PHP 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With Thumbnail Images: by SuPlugins – 1.2 Superb Social Media Share Buttons and Follow Buttons for WordPress: by SuPlugins – 1.1.1 Superb WordPress Table (SEO Optimized Tables With Schema): by SuPlugins – 1.1.0 WooCommerce Admin: by WooCommerce – 3.3.2 WooCommerce Manager: by TheInnovs – 1.2.4.3 WooCommerce Stripe Gateway: by WooCommerce – 6.7.0 WP Database Backup: by Prashant Walke – 5.8.3 WP File Manager: by mndpsingh287 – 7.1.6 WP Mail SMTP: by WPForms – 3.5.2 YITH WooCommerce Wishlist: by YITH – 3.13.0 Yoast SEO: by Team Yoast – 19.7.1 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### Plugin Organizer MU: by Jeff Sterup – 10.1.6 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ ### WC Pages ### Shop base: #4 - /the-dinkam-shop/ Cart: #8 - /cart/ Checkout: #9 - /checkout/ My account: #10 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Th Shop Mania Child Version: 1.0.1663494713 Author URL: Child Theme: ✔ Parent Theme Name: Th Shop Mania Parent Theme Version: 1.1.6 Parent Theme Author URL: https://www.themehunk.com WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: th-shop-mania/woocommerce/cart/cart.php ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://shops.dinkam.com Subscription Statuses: – WooCommerce Account Connected: ❌ No ### Store Setup ### Country / State: United States (US) — New York ### Payment Gateway Support ### WooCommerce Payments: products refunds multiple_subscriptions subscription_cancellation subscription_payment_method_change_admin subscription_payment_method_change_customer subscription_payment_method_change subscription_reactivation subscription_suspension subscriptions gateway_scheduled_payments tokenization add_payment_method ### WooCommerce PayPal Payments ### Onboarded: – Shop country code: US WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-09-25 03:10:41 -04:00 Options: ✔ Notes: 60 Onboarding: completed ### WooCommerce Payments ### Version: 4.7.2 Connected to WPCOM: Yes Blog ID: 209998269 Account ID: acct_1LamnZ2ENjjY6vN6 ### Action Scheduler ### Complete: 715 Oldest: 2022-08-30 19:00:05 +0000 Newest: 2022-09-24 19:39:30 +0000 Pending: 9 Oldest: 2022-09-24 19:54:27 +0000 Newest: 2022-09-28 16:59:54 +0000 ### Status report information ### Generated at: 2022-09-24 15:44:36 -04:00 ``` * [Rafy](https://wordpress.org/support/users/nawaz0705/) * (@nawaz0705) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16041703) * Hi [@webmasternyc01](https://wordpress.org/support/users/webmasternyc01/) * I would suggest performing a full conflict test. * Please follow the below steps: - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/) - Disable all plugins except for **WooCommerce** - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * **Before you start** - First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like **Jetpack**. If something goes wrong, it’s nice to know that you can restore your site. - Second, I would suggest installing a plugin called [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/). This is a plugin developed by the WordPress community, and it allows you to disable plugins without affecting your current site visitors. - Let us know how it goes. * Thread Starter [WebmasterNYC01](https://wordpress.org/support/users/webmasternyc01/) * (@webmasternyc01) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16062784) * Still happens. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16066197) * Hello, * Based on the number of plugins being used on the site, I’d recommend to reach out to your host and request a memory increase. * To learn more about it, please check: — [Increasing the WordPress Memory Limit](https://woocommerce.com/document/increasing-the-wordpress-memory-limit/) * You can install [this chrome extension](https://chrome.google.com/webstore/detail/lighthouse/blipmdconlkpinefehnmjammfjpmpbjk?hl=es) to help you identify the opportunitites for your site to load faster. * Link to image: [https://snipboard.io/RyGtlZ.jpg](https://snipboard.io/RyGtlZ.jpg) * Let us know if this worked for you. * Thread Starter [WebmasterNYC01](https://wordpress.org/support/users/webmasternyc01/) * (@webmasternyc01) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16066526) * The only thinkg running is woocommerce and the storefront theme. * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16069252) * Hello [@webmasternyc01](https://wordpress.org/support/users/webmasternyc01/), * I noticed your cart template is overridden in the system status report: `th-shop- mania/woocommerce/cart/cart.php` * Please check this guide on how to update it: [https://woocommerce.com/document/fix-outdated-templates-woocommerce/](https://woocommerce.com/document/fix-outdated-templates-woocommerce/) * Let us know how it goes. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Constant Loading’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 12 replies * 6 participants * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/) * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/constant-loading-2/#post-16069252) * Status: resolved