Constantly Disconnecting

  • Resolved Carrie

    (@carriegates)


    1 year, 9 months ago

    Hello!

    On quite a few of my WordPress websites, Google Site Kit keeps disconnecting between sessions.

    There is never a reason listed.

    Reconnecting only takes a moment, but it is annoying.

    I am the admin user who installed and configured the plugin on each website.

    What issues should I look into first to troubleshoot this problem?

    Is there any other information from me that would help you be able to help me troubleshoot?

    Thank you for your time 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    1 year, 9 months ago

    Hi @carriegates thanks for reaching out. I’d be happy to help you with this issue. Could you please first share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. Are you able to complete setup after following the steps here and in troubleshooting mode with just Site Kit active?
    3. Has this been happening from the first time you set up Site Kit or is this a more recent issue?

    If you are still having troubles after the steps above, would you be able to share a recording of the experience which may help us with this. You can use a service such as Loom to capture and share the video URL here.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    1 year, 9 months ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)

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