• Hi there,
    I use the Contact 7 plugin in the newest version, WP version is 5.8.
    Since some weeks or month the form doesn´t work. When I click on Send (Absenden) nothing happens. Only the circle moves – until I refresh the page.

    Form validation works but nothing else.

    You can test it by yourself with the given link above.

    What is the problem?

    Thank you and BR
    Sabine

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi, we’re having exactly the issue.
    On our page, sending does only work, when you are registered and logged in.
    There seem to be quite a few new support inquiries with the same issue in this forum now.

    https://www.particular-sound.de/contact/customer-support/

    @sabinewp sorry but i can’t find the contact form, can you please share a link with the form?

    @tastler you issue seems related to unaccessible wp-api (maybe you installed disable-wp-rest-api without whitelisting cf7?)

    https://WRITE-YOUR-DOMAIN-HERE/wp-json/contact-form-7/v1/

    but if you need further/better assistance please open a new thread

    @codekraft
    That should be it. I have deactivatet the disable-wp-rest-api and went with “Cerber” in order do deactivate wp-api with whitelists – you can set there the namespace for exclusion. (contact-form-7)
    Thanks

    • This reply was modified 4 years, 10 months ago by tastler.
    Thread Starter sabinewp

    (@sabinewp)

    Hi Erik,
    here comes the link – I tought I posted it but it´s gone. Anyway:

    https://nordrhein.mein-bvvp.de/mitglied-werden/?

    Thank you and BR
    Sabine

    hi @sabinewp
    – seems you are working with the html5 fallback version.
    – jquery not defined in header (but requested from inline script at the beginning of body)
    – you got a 500 error as feedback, so something after contact form 7 or directly wp_mail() fails to send the mail.

    first of all, you could deactivate all plugins that do not strictly serve the operation of the site.

    if you don’t find it this way, at a later time, you could try checking the apache log. it will surely say why. alternatively the wordpress log but you have to enable it this way

    you could try to switch to html5 version. you need to find where that filter was placed in your template files (probably functions.php) and replace the line with this
    add_filter( 'wpcf7_support_html5_fallback', '__return_true' ); with '__return_false'

    Hi

    I am also experiencing the same thing, however, I use CF7 on several sites on the same server with the same email server as well.

    All my other sites are passing CF7 just fine, except the link below.

    All sites are updated to WP 5.8 and run PHP 8.03

    Please help, I’m pulling may hair out. All CF7 forms were working on this site BEFORE the PHP and WP upgrades.

    http://www.bossbossradio.com/contact-2/

    Thank you!

    @jovac86

    isn’t the same issue because your api is reachable. to get the best help as possibile I suggest to open a new thread.

    But seems your issue caused by a 500 error, so you can start here

    Deactivating the theme (BeTheme from Muffin Group) seems severe. CF7 is bundled AND updated with CF7 (and is on our site) AND we have the exact same settings on three other websites on our server (same server) using the same email server and same plug ins, and those sites are fine.

    I have also uninstalled CF7 and reinstalled CF7 with the same issues, so not sure what’s really going on.

    I have deactivated nearly all the plugins, and it still doesn’t work.

    OK, found it in a CF7 extension plugin, all is good now THANK YOU!

Viewing 9 replies - 1 through 9 (of 9 total)

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