Plugin Support
Gabor
(@nextendweb_gabor)
Hi @wnfor!
This kind of problem is usually caused by an optimization plugin with a bug. We are using base64 encoded images as arrows and some other controls, and a lot of optimization plugins aren’t aware of the existence of these kind of images, and they are replacing them with wrong urls. So if you have an optimization plugin, you should try to turn that off, to find the source of the problem.
If you aren’t sure where the issue comes from, you could try to use Health check & troubleshooting plugin this way:
https://smartslider.helpscoutdocs.com/article/2006-how-to-use-health-check-troubleshooting-plugin
to check out your slider while only Smart Slider is activated, and then you could slowly narrow down the issue.
If you need more help, please send us a link to your website, where we can see the issue! If you don’t want to share it publicly, you could send it through our form too:
https://smartslider3.com/contact-us/support/?topic=Styling&platform=WordPress&version=Free&ref=https://ww.wp.xz.cn/support/topic/controls-not-showing/
Hi @wnfor
Thanks, we received your slider!
The problem with your slider seems to be that there’s an HTML error on your 5th slide. You have a heading layer with the following content:
<b>your data privacy matters<b>
and the problem is that the <b> tag is not closed, but another one is opened. The second <b> should be </b> like this:
<b>your data privacy matters</b>
The arrows should be back after this error is fixed.
