Title: Conversion and payment processor issues
Last modified: November 4, 2022

---

# Conversion and payment processor issues

 *  Resolved [azden003](https://wordpress.org/support/users/azden003/)
 * (@azden003)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/conversion-and-payment-processo-issues/)
 * since I started to use Woocommerce payment gateway, my conversion rate went down
   dramatically, I got about a thousand click recently and end up with only sale
   that’s extremely unusual, I tried to buy from myself, and it seems to work fine,
   and I tried to use a random credit card information and the payment got declined
   as it should be and was tracked and showed in the panel. so, I guess all the 
   orderes are being tracked just fine but I still see no attempts to buy, there’s
   nothing wrong with my store it’s optimized and very fast.
    what I am guessing
   the issue is the WooCommerce payments credit card forum fields in the checkout
   page take a long time to load, at least 5 seconds and the browser fezzes for 
   a few seconds when I am in the checkout page, so I’d guess that’s the issue, 
   maybe people are leaving before the credit card forum loads or when their browser
   freezes
 * anyone having the same issue or knows the solution ?
    -  This topic was modified 3 years, 7 months ago by [azden003](https://wordpress.org/support/users/azden003/).
    -  This topic was modified 3 years, 7 months ago by [azden003](https://wordpress.org/support/users/azden003/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/conversion-and-payment-processo-issues/#post-16172442)
 * Hi there [@azden003](https://wordpress.org/support/users/azden003/) 👋
 * > what I am guessing the issue is the WooCommerce payments credit card forum 
   > fields in the checkout page take a long time to load, at least 5 seconds and
   > the browser fezzes for a few seconds when I am in the checkout page, so I’d
   > guess that’s the issue, maybe people are leaving before the credit card forum
   > loads or when their browser freezes
 * Thanks for reaching out. Happy to help you with this!
    From what I gather, the
   card information fields at the checkout page of your store appear to load with
   a delay, you are guessing, therefore this might be resulting in lost sales.
 * In order to investigate things further, could you write back the URL of your 
   store, please?
 * Also, could you please share a copy of your site’s System Status? You can find
   it via `WooCommerce > Status`. Select `Get system report` and then `Copy for 
   support`. 
 * Additionally, could you also provide us with the **fatal error logs** (if any)
   under `WooCommerce > Status > Logs`.
 * Once you’ve copied each, you can either paste them in your response here, or 
   use [https://pastebin.com/](https://pastebin.com/) for pasting it there and sharing
   it with us.
 * Looking forward to hearing from you!
 *  [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * (@jricketts4)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/conversion-and-payment-processo-issues/#post-16215073)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Conversion and payment processor issues’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

## Tags

 * [conversion rate](https://wordpress.org/support/topic-tag/conversion-rate/)

 * 2 replies
 * 3 participants
 * Last reply from: [Joey – a11n](https://wordpress.org/support/users/jricketts4/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/conversion-and-payment-processo-issues/#post-16215073)
 * Status: resolved