Title: Conversion health errors
Last modified: September 4, 2023

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# Conversion health errors

 *  Resolved [wherefishsing](https://wordpress.org/support/users/wherefishsing/)
 * (@wherefishsing)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/conversion-health-errors/)
 * I have installed this plugin successfully. From the WP end, everything is marked
   as ok and no issues. However, inside Pinterest from their ‘Conversion Health’
   dashboard there are errors. This is related to the Pinterest tag. One is that
   the currency is still required. Another is saying the Checkout conversion event
   has errors. I have contacted Pinterest support who have refused to help, stating
   this is a plugin issue and WP needs to provide support. 
   It is not obvious to
   me what needs to be done to fix these errors. There doesn’t appear to be any 
   documentation for this plugin that I can find. The help pages on Pinterest aren’t
   obviously helpful to me either. Can you provide direction?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [hrn1995 (woo-hc)](https://wordpress.org/support/users/aguinaldodarla/)
 * (@aguinaldodarla)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/conversion-health-errors/#post-17024498)
 * Hi [@wherefishsing](https://wordpress.org/support/users/wherefishsing/)
 * Thanks for providing with us the information. Could you share the errors here?
   
   Also, please send a copy of your site’s System Status Report so that we can better
   understand your site’s current environment.
    - **System Status Report**: navigate to **WooCommerce** → **Status**. Select`
      Get system report` and then `Copy for support`.
    - **Fatal Error log**: Share a copy of any fatal error log found under **WooCommerce**
      → **Status** → **Logs**.
 * Thanks!
 *  Thread Starter [wherefishsing](https://wordpress.org/support/users/wherefishsing/)
 * (@wherefishsing)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/conversion-health-errors/#post-17034621)
 *     ```wp-block-code
       Pinterest errors
       The errors are only visible from the Pinterest side, under their Conversion Health dashboard. There is no detail. Just a link to a long winded help page in each case.
   
       #1 Checkout conversion event implemented?
       Checkout is a standard event for targeting and performance tracking and optimisation purpose
   
       Error
       Learn more
       https://help.pinterest.com/en/business/article/add-event-codes
   
       #2 Checkout currency passed back?
       Currency helps you convert campaign performance into your default currency setting
   
       Error
       Learn more
       Links to the same page as above.
   
   
       System Status Report:
   
   
       ` WordPress Environment
   
       WordPress address (URL): https://www.wherefishsing.com/art
       Site address (URL): https://www.wherefishsing.com
       WC Version: 8.0.2
       REST API Version: ✔ 8.0.2
       WC Blocks Version: ✔ 10.6.5
       Action Scheduler Version: ✔ 3.6.1
       Log Directory Writable: ✔
       WP Version: ❌ 6.3 - There is a newer version of WordPress available (6.3.1)
       WP Multisite: –
       WP Memory Limit: 2 GB
       WP Debug Mode: –
       WP Cron: ✔
       Language: en_AU
       External object cache: ✔ Server Environment
   
       Server Info: LiteSpeed
       PHP Version: 7.4.33
       PHP Post Max Size: 64 MB
       PHP Time Limit: 300
       PHP Max Input Vars: 1000
       cURL Version: 8.1.2
       OpenSSL/1.1.1u
   
       SUHOSIN Installed: –
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       Remote Post: ✔
       Remote Get: ✔ Database
   
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       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: external (external)
       grouped (grouped)
       simple (simple)
       variable (variable)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       Connected to WooCommerce.com: –
       Enforce Approved Product Download Directories: ✔
       HPOS feature screen enabled: –
       HPOS feature enabled: –
       Order datastore: WC_Order_Data_Store_CPT
       HPOS data sync enabled: – WC Pages
   
       Shop base: #2628 - /purchase/
       Cart: #2629 - /cart/
       Checkout: #2630 - /checkout/
       My account: #2631 - /my-account/
       Terms and conditions: #2696 - /terms_conditions/ Theme
   
       Name: Themify Ultra
       Version: 7.3.1 (update to version 7.3.2 is available)
       Author URL: https://www.themify.me
       Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
       personally we recommend using a child theme. See: How to create a child theme
   
       WooCommerce Support: ✔ Templates
   
       Overrides: themify-ultra/woocommerce/loop/loop-end.php
       themify-ultra/woocommerce/loop/loop-start.php Admin
   
       Enabled Features: activity-panels
       analytics
       product-block-editor
       coupons
       core-profiler
       customer-effort-score-tracks
       import-products-task
       experimental-fashion-sample-products
       shipping-smart-defaults
       shipping-setting-tour
       homescreen
       marketing
       mobile-app-banner
       navigation
       onboarding
       onboarding-tasks
       remote-inbox-notifications
       remote-free-extensions
       payment-gateway-suggestions
       shipping-label-banner
       subscriptions
       store-alerts
       transient-notices
       woo-mobile-welcome
       wc-pay-promotion
       wc-pay-welcome-page
   
       Disabled Features: minified-js
       new-product-management-experience
       product-variation-management
       settings
       async-product-editor-category-field
   
       Daily Cron: ✔ Next scheduled: 2023-09-08 02:57:56 +10:00
       Options: ✔
       Notes: 143
       Onboarding: completed Action Scheduler
   
       Cancelled: 2
       Oldest: 2023-08-24 16:19:24 +1000
       Newest: 2023-08-24 16:29:11 +1000
   
       Complete: 7,250
       Oldest: 2023-08-08 13:53:49 +1000
       Newest: 2023-09-08 12:16:09 +1000
   
       Failed: 13
       Oldest: 2022-09-03 14:09:42 +1000
       Newest: 2023-08-26 22:17:40 +1000
   
       Pending: 8
       Oldest: 2023-09-08 12:26:09 +1000
       Newest: 2023-09-09 09:42:58 +1000 Status report information
   
       Generated at: 2023-09-08 12:17:52 +10:00
   
   
       <b class="moz-txt-star"><span class="moz-txt-tag">*</span>Fatal Error log<span class="moz-txt-tag">*</span></b>
       2023-08-27T06:59:02+00:00 ERROR Your card number is incomplete
   
   
       Thanks for your help
       ```
   
 *  Plugin Support [Saif](https://wordpress.org/support/users/babylon1999/)
 * (@babylon1999)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/conversion-health-errors/#post-17037880)
 * Hello [@wherefishsing](https://wordpress.org/support/users/wherefishsing/),
   Thank
   you for sharing the report!I checked the tracking tag and it’s working as expected.
 * 
   Link to image: [https://d.pr/i/FeShdL](https://d.pr/i/FeShdL)
 * Can you please attach a screenshot of what you’re seeing in your Pinterest dashboard?
 * If you don’t already have a screenshot service installed, here are a few free
   options: 
    - [https://snipboard.io](https://snipboard.io/)
    - [http://skitch.com/](http://skitch.com/)
    - [http://getcloudapp.com/](http://getcloudapp.com/)
 * 
   Also, may I ask why your [WordPress URL](https://www.wpbeginner.com/wp-tutorials/how-to-change-your-wordpress-site-urls-step-by-step/)
   is set to `https://www.wherefishsing.com/art`?
 * It’s leading to a `404` error page. :‎)
 * Look forward to hearing back from you.
 *  Thread Starter [wherefishsing](https://wordpress.org/support/users/wherefishsing/)
 * (@wherefishsing)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/conversion-health-errors/#post-17058862)
 * Thanks for checking. I worked it out. I needed to put the shop into test mode
   and put a sale through. It’s all good now, though it took nearly 36hours to register.
 * Below is the error that was showing from the Pinterest side. 
   The ‘learn more’
   linked to this page[https://help.pinterest.com/en/business/article/add-event-codes#section-16096](https://help.pinterest.com/en/business/article/add-event-codes#section-16096)
 * ![](https://i0.wp.com/snipboard.io/zsGu0S.jpg?ssl=1)
 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/conversion-health-errors/#post-17064349)
 * Hi [@wherefishsing](https://wordpress.org/support/users/wherefishsing/)
 * We appreciate your patience and are glad to hear that you were able to resolve
   the issue by putting your shop into test mode and processing a sale.
 * Should you have any more questions or need further assistance, please don’t hesitate
   to [create a new topic here](https://wordpress.org/support/plugin/woocommerce/#new-topic-0).
 * Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Conversion health errors’ is closed to new replies.

 * ![](https://ps.w.org/pinterest-for-woocommerce/assets/icon.svg?rev=2619817)
 * [Pinterest for WooCommerce](https://wordpress.org/plugins/pinterest-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/pinterest-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pinterest-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pinterest-for-woocommerce/reviews/)

 * 6 replies
 * 4 participants
 * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/conversion-health-errors/#post-17064349)
 * Status: resolved