Title: CONVERSIONS API Last modified: July 18, 2025 --- # CONVERSIONS API * Resolved [kostaslilis](https://wordpress.org/support/users/kostaslilis/) * (@kostaslilis) * [10 months, 4 weeks ago](https://wordpress.org/support/topic/conversions-api-2/) * I have already download the plugin but I cant set up Conversions API. Can you help me. Is important for my business and my ads. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconversions-api-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [10 months, 4 weeks ago](https://wordpress.org/support/topic/conversions-api-2/#post-18561661) * Hi [@kostaslilis](https://wordpress.org/support/users/kostaslilis/) , thank you for reaching out! * The plugin is configured to work out of the box with both Pixel and CAPI events. Have you noticed any particular issue with the CAPI events? * If so, please share more details of the issue, as well as your [System Status report](https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/), newest f_acebook\_for\_woocommerce _log (located in WooCommerce > Status > Logs), and any-plugin-related errors from your [debug.log](https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/) via [PasteBin](https://pastebin.com/). * Kind regards, Marija * Thread Starter [kostaslilis](https://wordpress.org/support/users/kostaslilis/) * (@kostaslilis) * [10 months, 4 weeks ago](https://wordpress.org/support/topic/conversions-api-2/#post-18561697) * CAPI seems dont exists. Ads manager gives me a message that says 17% lower conversions using CAPI, APPLY NOW. Here is my logs * [https://pastebin.com/Dwj8q5q9](https://pastebin.com/Dwj8q5q9) * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/conversions-api-2/#post-18563883) * Hi [@kostaslilis](https://wordpress.org/support/users/kostaslilis/) – thanks for sharing the log! * Can you also share your [System Status report](https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/), a screenshot of the message you are seeing, and if there are any plugin-related errors in your debug log? * Kind regards, Marija * Thread Starter [kostaslilis](https://wordpress.org/support/users/kostaslilis/) * (@kostaslilis) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/conversions-api-2/#post-18563927) * Here is the system status report [https://pastebin.com/bPUM9nNY](https://pastebin.com/bPUM9nNY) * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/conversions-api-2/#post-18564069) * Hi [@kostaslilis](https://wordpress.org/support/users/kostaslilis/) – thanks for sharing the report! * We noticed that two Pixels are added to the site, and the Pixel seems to be set up with the Pixel Manager for WooCommerce plugin: * > [View post on imgur.com](https://imgur.com/a/T9Fpwij) * Can you try the following: - Temporarily disable the Pixel Manager for WooCommerce plugin, and remove any other plugins/integrations to Facebook (such as via the CTX Feed plugin). - Temporarily disable WP Rocket (and any other caching plugins) and clear the cache. - Delete the Facebook for WooCommerce plugin and remove the Facebook for WooCommerce integration from your [Business Tools](https://www.facebook.com/settings/?tab=business_tools) - Reinstall the Facebook for WooCommerce plugin and reconnect to your page * Also, please check if the Conversions API Gateway is enabled in your Ads Manager( for the relevant Pixel): * > [View post on imgur.com](https://imgur.com/a/mgK2mGw) * Kind regards, Marija * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [10 months, 3 weeks ago](https://wordpress.org/support/topic/conversions-api-2/#post-18569244) * Hi [@kostaslilis](https://wordpress.org/support/users/kostaslilis/) – just wanted to follow up and check if you are still experiencing this issue? If so, please try the following: * Can you try the following: - Temporarily disable the Pixel Manager for WooCommerce plugin, and remove any other plugins/integrations to Facebook (such as via the CTX Feed plugin) - Temporarily disable WP Rocket (and any other caching plugins) and clear the cache - Delete the Facebook for WooCommerce plugin and remove the Facebook for WooCommerce integration from your [Business Tools](https://www.facebook.com/settings/?tab=business_tools) - Reinstall the Facebook for WooCommerce plugin and reconnect to your page - Check if the Conversions API Gateway is enabled in your Ads Manager (for the relevant Pixel) * Kind regards, Marija * Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/) * (@marijastuntcoders) * [10 months, 2 weeks ago](https://wordpress.org/support/topic/conversions-api-2/#post-18573904) * Hi [@kostaslilis](https://wordpress.org/support/users/kostaslilis/) , * Since we haven’t heard back from you in a while, we will be marking this issue as resolved. Please feel free to reach out again, if you need any further assistance with the plugin. * Kind regards, Marija Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘CONVERSIONS API’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 7 replies * 2 participants * Last reply from: [Marija](https://wordpress.org/support/users/marijastuntcoders/) * Last activity: [10 months, 2 weeks ago](https://wordpress.org/support/topic/conversions-api-2/#post-18573904) * Status: resolved