Cookie Banner

  • Resolved theqreditor

    (@theqreditor)


    1 year, 6 months ago

    Hi Folks,

    I’ve been a long time, happy user of CookieYes, but for some reason the consent banner is no longer appearing. It is defaulting to zero cookies which causes a few issues, though it does make the site more compliant.

    Is there anything obvious on my side which is conflicting?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    1 year, 6 months ago

    Hi @theqreditor

    Greetings from CookieYes!

    Could you please confirm whether the CookieYes plugin is still active on your site?

    Thread Starter theqreditor

    (@theqreditor)

    1 year, 6 months ago

    Hi there, sorry for the delay.

    The plugin is active, but I have disabled the banner to avoid problems with the site’s content.

    A WP Happiness engineer took a look and saw the following error, which they thought might be of some use to you. I have attached the image.

    Thread Starter theqreditor

    (@theqreditor)

    1 year, 6 months ago

    I also see that the CookieYes code is appearing twice in my source code – being a WordPress.com user I don’t edit source code, and the engineer is sure the plugin is responsible after a few checks.

    I also notice that enabling CookieYes stops Google Ad consent from loading as well – I do not have GCM enabled – even though I have in the past, and the website scanner gives the OK to when active.

    I’ve left the plugin in stalled but the banner disabled for now. Let me know if I can help further.

    • This reply was modified 1 year, 6 months ago by theqreditor.
    Plugin Support CookieYes Team

    (@cookieyesteam)

    1 year, 6 months ago

    Hi @theqreditor

    It appears that the wp_head() function has been added inside the <body> tag of your theme, which is causing this duplication issue.

    The wp_head() function is typically used to add scripts, styles, and meta tags and should be placed just before the closing <head> tag in your theme’s header file (header.php).

    Thread Starter theqreditor

    (@theqreditor)

    1 year, 6 months ago

    Ah! Thanks for this, let me see what I can do on my end!

Viewing 5 replies - 1 through 5 (of 5 total)

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