Cookies scan doesn’t connect

  • Resolved cogitime

    (@cogitime)


    4 years, 8 months ago

    Hi,

    From WordPress admin, when i try the button “Connect and analyze” in scanner tab, even i have already an account, i got the message “unable to connect, please try again later”. I tried yesterday and today and still the same message.

    Can you help ?
    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Ma.Wil

    (@mawil)

    4 years, 8 months ago

    Hi,

    i have the same issue with a new set up of your plugin. I can’t connect or start the cookie scan and i got also the message “unable to connect …”. But the scan still works on another website where your plugin is already set up.

    Please check it. Thanks a lot!

    Best regards, Martin

    Plugin Author WebToffee

    (@webtoffee)

    4 years, 8 months ago

    Hi @mawil, @cogitime.

    Sorry for the inconvenience caused. We had some other users too reporting the same and were able to identify the reason.

    Due to the recent changes in the Let’s Encrypt SSL certificate HTTP requests may stop working on WordPress sites that have the Let’s Encrypt certificate installed which is common among many servers.
    We hope to get this fixed by WordPress in their very next update. However for quick fix, you can update the content of this file in your site:
    /wp-includes/certificates/ca-bundle.crt.

    and replace with content from this one:
    http://curl.haxx.se/ca/cacert.pem
    //Copy and open the file link in new tab to download.

    Unfortunately, this is not something to be handled from the plugin side. Please refer to this link for more information.`

Viewing 2 replies - 1 through 2 (of 2 total)

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