Counter not working

  • Resolved cakru

    (@cakru)


    1 year, 7 months ago

    Hello,

    the Counter is always at 0 and not counting. Maybe someone can help me with this issue.

    kind regards

    Cay

Viewing 6 replies - 1 through 6 (of 6 total)
  • Razvan Aldea

    (@raldea89)

    1 year, 7 months ago

    Hello @cakru ,

    Could you give us a link to a page where some Downloads reside?

    Warmly,
    Razvan

    Thread Starter cakru

    (@cakru)

    1 year, 7 months ago

    It is combined with Ultimate Member and not visible.

    Razvan Aldea

    (@raldea89)

    1 year, 7 months ago

    Maybe make a test Download, that is not behind the Ultimate Member, and place it on a test page so we can have a look?

    Warmly,
    Razvan

    Thread Starter cakru

    (@cakru)

    1 year, 7 months ago

    Hi Razvan,

    this strange. On the Testpage it is working?!

    https://interparodiakette.de/testpage/

    Razvan Aldea

    (@raldea89)

    1 year, 7 months ago

    Are you by any chance trying, on the non-test page, with an admin account? Admin downloads are not taken into consideration.

    If you wish to take admin downloads into consideration, please add this filter in your child theme in the functions.php file:

    add_filter( ‘dlm_log_ignore_admin_download_count’, ‘__return_false’ );

    Warmly,
    Razvan

    • This reply was modified 1 year, 7 months ago by Razvan Aldea.
    beatrice12

    (@beatrice12)

    1 year, 7 months ago

    Marking this support thread as resolved due to inactivity. If you have any other questions or need further help please open a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

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