Title: Counters not working
Last modified: August 21, 2016

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# Counters not working

 *  Resolved [lencw](https://wordpress.org/support/users/lencw/)
 * (@lencw)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/counters-not-working/)
 * On a new install visitors are using the buttons, but they are still showing a
   zero count. I have just tested by clicking the twitter button, it adds a tweet
   to my twitter page, but button still shows zero. Others have used the facebook
   button, still showing zero count.
    The buttons are in a widget, not on each page.
   In settings I have counter setting to show share count, and only once. Is there
   a solution to this? Thanks lencw
 * [https://wordpress.org/plugins/simple-share-buttons-adder/](https://wordpress.org/plugins/simple-share-buttons-adder/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Simple Share](https://wordpress.org/support/users/davidoffneal/)
 * (@davidoffneal)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/counters-not-working/#post-5120351)
 * Hi,
 * Chances are that your host does not allow the use of file_get_contents(), required
   by this plugin.
 * Please excuse another plug for the Plus version (I’ve just responded to another
   support ticket of yours), the Plus version uses a different method which shall
   work for you – [http://www.simplesharebuttons.com/plus](http://www.simplesharebuttons.com/plus)
 * Thanks,
 * David
 *  Thread Starter [lencw](https://wordpress.org/support/users/lencw/)
 * (@lencw)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/counters-not-working/#post-5120377)
 * Thanks for the reply, I will look at the plus version.
    However, I have had no
   issue with any other plugin I have used over a period of 2 years relating to 
   my hosting now allowing specific php functions. I will get my hosting checked
   out. Lencw

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Counters not working’ is closed to new replies.

 * ![](https://ps.w.org/simple-share-buttons-adder/assets/icon-256x256.png?rev=2661516)
 * [Simple Share Buttons Adder](https://wordpress.org/plugins/simple-share-buttons-adder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/simple-share-buttons-adder/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/simple-share-buttons-adder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/simple-share-buttons-adder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/simple-share-buttons-adder/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [lencw](https://wordpress.org/support/users/lencw/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/counters-not-working/#post-5120377)
 * Status: resolved