Title: Coupon code issue
Last modified: March 8, 2024

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# Coupon code issue

 *  Resolved [French SEO Agency Nemred Paris](https://wordpress.org/support/users/romain22/)
 * (@romain22)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/coupon-code-issue-3/)
 * COUPON CODE ISSUE
 * Hi there,
 * I have set one coupon code to apply automatically when a product is picked up
   at a certain location but it sometimes apply and sometimes not.
 * (l got it to work sometimes but I need to click on the shipping option and then
   the payment option and then the single pick up option twice each when on the 
   shopping cart page.. And still event that it does not work all the time)
 * Would you know why ?
 * Thanks a bunch,
 * Romain
    -  This topic was modified 2 years, 3 months ago by [French SEO Agency Nemred Paris](https://wordpress.org/support/users/romain22/).
    -  This topic was modified 2 years, 3 months ago by [French SEO Agency Nemred Paris](https://wordpress.org/support/users/romain22/).
    -  This topic was modified 2 years, 3 months ago by [French SEO Agency Nemred Paris](https://wordpress.org/support/users/romain22/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcoupon-code-issue-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/coupon-code-issue-3/#post-17490326)
 * Hi [@romain22](https://wordpress.org/support/users/romain22/),
 * Greetings from WebToffee Support!
 * To better assist you with the issue you’re experiencing, we would appreciate 
   it if you could provide us with some additional information:
    1. A screen recording of the issue occurring. This will help us better understand
       the problem and identify any potential causes.
    2. Screenshots of all tabs of the coupon edit page for the coupon you have created.
       This will give us insight into how the coupon is set up and help us diagnose
       any potential issues with its configuration.
    3. WooCommerce System Status report. You can access this report in WooCommerce 
       by navigating to WooCommerce -> Status -> Get system status report. This report
       provides details about your site environment and configurations, which can be
       helpful in troubleshooting the issue.
 * Once we have this information, we’ll be able to provide you with further assistance.
   Thank you for your cooperation, and we look forward to resolving this issue for
   you.
 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/coupon-code-issue-3/#post-17510290)
 * Hi @romain22,
 * We haven’t heard back from you for a while. As this thread has been inactive 
   for some time, we are marking it as resolved.
 * If you require any further assistance, please reach out to us using a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Coupon code issue’ is closed to new replies.

 * ![](https://ps.w.org/wt-smart-coupons-for-woocommerce/assets/icon-128x128.gif?
   rev=3248429)
 * [Smart Coupons For WooCommerce Coupons](https://wordpress.org/plugins/wt-smart-coupons-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wt-smart-coupons-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wt-smart-coupons-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/wt-smart-coupons-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wt-smart-coupons-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wt-smart-coupons-for-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/coupon-code-issue-3/#post-17510290)
 * Status: resolved