Title: Coupon code not valid
Last modified: October 3, 2021

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# Coupon code not valid

 *  Resolved [tcy03](https://wordpress.org/support/users/tcy03/)
 * (@tcy03)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/coupon-code-not-valid/)
 * I have the coupon box for WooCommerce installed and it has been working fine 
   until now. My customers are complaining that when they enter the code the system
   is accepting it but when they checkout and after the payment has been completed
   they see a message saying that the code was invalid and therefore has been removed
   from the cart.
    I can’t seem to find any mistakes on the Settings and as I said,
   it was working fine until two days ago.

Viewing 1 replies (of 1 total)

 *  [mivtt](https://wordpress.org/support/users/mivtt/)
 * (@mivtt)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/coupon-code-not-valid/#post-14933849)
 * Hi,
 * Which coupon type are you using, the existing or unique coupon?
    Please check
   the coupon configuration (Coupon Expire date). And are you installing custom 
   WooCommerce coupon plugin which may cause this problem. It’d better check with
   WooCommerce and our plugin to see if this problem still persists.
 * Best regards.

Viewing 1 replies (of 1 total)

The topic ‘Coupon code not valid’ is closed to new replies.

 * ![](https://ps.w.org/woo-coupon-box/assets/icon-256x256.gif?rev=3080869)
 * [Coupon Box for WooCommerce](https://wordpress.org/plugins/woo-coupon-box/)
 * [Support Threads](https://wordpress.org/support/plugin/woo-coupon-box/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-coupon-box/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-coupon-box/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-coupon-box/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [mivtt](https://wordpress.org/support/users/mivtt/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/coupon-code-not-valid/#post-14933849)
 * Status: resolved