Coupon usage show 0/infinity

Resolved slay2012
(@slay2012)

1 year, 11 months ago

Hi i got a really strange problem. Not long ago i created a coupon for a 10% discount with unlimited uses and 1 use per user. That works just fine, but today i tried to create another one with a 20% discount and i’ve used the SAME settings as the previous one but instead of a status of 1/infinity i get 0/infinity so i cannot use the coupon.

When i try to apply it , it says that there is no valid email address. The only way to get it to work is to use the allowed emails feature, and use a specific email, but that’s not what i want.

Any suggestions please?

Viewing 5 replies - 1 through 5 (of 5 total)

carolm29 (woo-hc)
(@carolm29)

1 year, 11 months ago

Hey there, @slay2012! Thanks for contacting us. I’m happy to help you.

Can you please share screenshots for the coupon settings so we can take a look and try to replicate the issue on our end? You can blur/remove the coupon code it self from it.
Please make sure to share screenshots for all tabs under Coupon Data.
I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

To confirm you are using the default Woo coupon, correct?
Do you have any plugins or custom code that affects coupons?

Is everything on your website updated (all plugins, the theme, WordPress, etc)?

Is the 10% coupon still working?

Looking forward to your reply.

Have a wonderful day!

Thread Starter slay2012
(@slay2012)

1 year, 11 months ago

Ok here is the coupon list , followed by the working coupon, followed by the not working one.

https://snipboard.io/BZO13X.jpg
https://snipboard.io/ZIrikc.jpg

https://snipboard.io/EaIm17.jpg

https://snipboard.io/0Wq8V1.jpg

https://snipboard.io/TpMLXN.jpg

https://snipboard.io/i7BoUk.jpg

https://snipboard.io/5m2qKH.jpg

Plugin Support Shameem – a11n
(@shameemreza)

1 year, 11 months ago

Hi @slay2012

Thanks for sharing more details! Based on the screenshot you’ve shared, everything seems correct, and there shouldn’t be any issues. The 0/∞ indicates that this coupon hasn’t been used yet and can be used an unlimited number of times.

For your older coupon, the 1/∞means the coupon used once.

I hope this clears up any confusion. If you have any other questions, feel free to ask!

Thread Starter slay2012
(@slay2012)

1 year, 11 months ago

The thing is that i tried to apply it in an order and i got an “invalid email address” message. For some reason it seems to work now. Thank you.

Plugin Support Shameem – a11n
(@shameemreza)

1 year, 11 months ago

Hi @slay2012

That’s great to hear! I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here?

It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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