Course duration error

  • mauroguitar

    (@mauroguitar)


    7 months ago

    After the latest update, all my paid courses (but not the free ones) were set to a duration of 10 weeks, even though they had ‘Lifetime Access’. When I enter and change the value to 0 to return to lifetime access, that change doesn’t save and reverts to 10 weeks. How could I fix this? Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support brianvu-tp

    (@briantp)

    7 months ago

    Hi mauroguitar,

    Thank you for reaching out!

    The issue you are describing is a very rare case. This usually points to a specific issue in the database where the setting is being incorrectly enforced or the saving mechanism is encountering a conflict.

    Due to the sensitive nature of this issue (it involves database integrity and core course settings) and the security policies of this community forum, we cannot securely access your site here to troubleshoot the cause.

    To ensure we can securely investigate and resolve this database error for your course durations, please create a private support ticket on our official helpdesk:

    1. Please visit our official helpdesk and click on the “Support” and follow the instructions in this video to create your ticket.
    2. When creating the ticket, please use the title: “mauroguitar – Course duration error”

    Thank you for your understanding!

    Best regards,
    Brianvu-tp

Viewing 1 replies (of 1 total)

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