Title: CPanel Server Errors
Last modified: July 5, 2019

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# CPanel Server Errors

 *  Resolved [wacagraphics](https://wordpress.org/support/users/wacagraphics/)
 * (@wacagraphics)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cpanel-server-errors/)
 * Hi,
    We are experiencing an extremely high server CPU usage and
 * The following errors appear in the CPanel ‘Errors’ section, please advise what
   could be causing this issue.
 * The CPU usage also appears to be very high when using the plugin, is there a 
   way of reducing the usage?
 * [Fri Jul 05 16:03:08.894186 2019] [access_compat:error] [pid 3899948:tid 47153951307520][
   client 49.255.81.222:51038] AH01797: client denied by server configuration: /
   home/###/public_html/index.php, referer: [http://###/wp-admin/admin.php?page=wplivechat-menu](https://wordpress.org/support/topic/cpanel-server-errors/?output_format=md)
   [
   Fri Jul 05 16:03:08.893960 2019] [access_compat:error] [pid 3899948:tid 47153951307520][
   client 49.255.81.222:51038] AH01797: client denied by server configuration: /
   home/###/public_html/wp-admin/admin-ajax.php, referer: [http://###/wp-admin/admin.php?page=wplivechat-menu](https://wordpress.org/support/topic/cpanel-server-errors/?output_format=md)
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [DylanAuty](https://wordpress.org/support/users/dylanauty/)
 * (@dylanauty)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cpanel-server-errors/#post-11703797)
 * Hi [@wacagraphics](https://wordpress.org/support/users/wacagraphics/),
 * Thank you for getting in touch and our apologies for the inconvenience caused.
 * Unfortunately, as we do perform various asynchronous storage calls during a chat
   it is possible that these request may increase the resource usage on the server.
 * With that said, it is possible to improve this by disabling the use of our servers,
   which enables a local server instance instead and adjusting the ping speeds for
   the polling loops within the settings.
 * This may cause chat messages to take longer to deliver as no real-time sockets
   will be opened. However, as you will be in control ping rate of the locally hosted
   server, you are able to reduce the impact of resources being used on your server.
 * If you would like one of our developers to take a closer look at your site, please
   get in touch with us here: [https://wp-livechat.com/contact-us/](https://wp-livechat.com/contact-us/)–
   We can then better evaluate your set up and advise the best solution to the issue
   from our side.
 * Thank you for your time.
 *  [Chef Tech](https://wordpress.org/support/users/patrouch/)
 * (@patrouch)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/cpanel-server-errors/#post-12119288)
 * I also deduced that this plugin was the cause of excessively high CPU usage. 
   On Google Cloud Platform, where I host my sites, the date of the jump in usage
   coincided with this plugin’s installation date. I just removed the plugin and
   will monitor the usage to see if it decreases. Given the information gleaned 
   in this thread, if I were a betting-woman I would wager that it will return to
   pre-installation levels of CPU usage.

Viewing 2 replies - 1 through 2 (of 2 total)

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## Tags

 * [cpu-usage](https://wordpress.org/support/topic-tag/cpu-usage/)

 * 2 replies
 * 3 participants
 * Last reply from: [Chef Tech](https://wordpress.org/support/users/patrouch/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/cpanel-server-errors/#post-12119288)
 * Status: resolved