Title: crash while configuring plugin
Last modified: November 11, 2020

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# crash while configuring plugin

 *  [regavast314](https://wordpress.org/support/users/regavast314/)
 * (@regavast314)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/crash-while-configuring-plugin/)
 * My website crashed while configuring the plugin in its free version.
    This plugin
   does not work, is all I have to say.
 * Theme: Poseidon 2.1.1.
    PHP version: 7.4.12
 * the crash was when I was configuring the screen to move options from left to 
   right and vice versa, options: FAQ, Give an email, Give your phone number …
 * bye.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [QuantumCloud](https://wordpress.org/support/users/quantumcloud/)
 * (@quantumcloud)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/crash-while-configuring-plugin/#post-13650527)
 * Hi,
 * It sounds like the theme did not implement jQuery according to WordPress standard.
   That is not the plugin’s fault.
 * If you are interested in finding a solution to the issues, please open a thread
   from [https://wordpress.org/support/plugin/chatbot/](https://wordpress.org/support/plugin/chatbot/)
   and we will certainly resolve any issues with the plugin. Before leaving a 1-
   star review it would be fairer to allow us to address any issue by opening a 
   support thread.
 * Thank you
 *  Thread Starter [regavast314](https://wordpress.org/support/users/regavast314/)
 * (@regavast314)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/crash-while-configuring-plugin/#post-13656793)
 * Good Night.
 * The glitch happened multiple times that I tried to get it to work.
 * I have more than 20 active plugins on my website and I constantly remove and 
   put other plugins and none have given me these problems.
 * The poseidon theme is constantly updated and fixed for several years and has 
   thousands of users constantly testing it.
 * I have reported a bug to you, which I am not obligated to do.
 * You tell me that ‘it sounds like …’ ???
 * You also tell me to test your plugin for you and that for free!
 * You must bear in mind that I am looking for a solution to a problem that I already
   have and I do not need to add another problem that is not mine.
 * I’m sorry but I don’t have time for these things.
 * I have already solved my problem with a floating form with HTML + Javascript 
   and a module in PHP.
 * I think it would be correct to make it a plugin, but for now I don’t need more.
 * Thanks for answering.
 *  Plugin Author [QuantumCloud](https://wordpress.org/support/users/quantumcloud/)
 * (@quantumcloud)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/crash-while-configuring-plugin/#post-13656817)
 * Thank you for the details. They will be useful in fixing any conflict.
 *  Plugin Author [QuantumCloud](https://wordpress.org/support/users/quantumcloud/)
 * (@quantumcloud)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/crash-while-configuring-plugin/#post-13658889)
 * For the record, we tested with the Poseidon theme extensively but could not duplicate
   the issue.
 * Thank you

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 2 participants
 * Last reply from: [QuantumCloud](https://wordpress.org/support/users/quantumcloud/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/crash-while-configuring-plugin/#post-13658889)