Title: Crashed Last modified: January 20, 2026 --- # Crashed * Resolved [syntve](https://wordpress.org/support/users/syntve/) * (@syntve) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/crashed-23/) * Hi, Newest update Version 2.7.0 (2026-01-19) caused a fatal error on our site and everything crashed. I had to restore a backup with an older version to get it to work again as the recovery mode did not work. What do I do now? Looks like it’s not only me that has this problem. Best regards Synnøve * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcrashed-23%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Thread Starter [syntve](https://wordpress.org/support/users/syntve/) * (@syntve) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/crashed-23/#post-18791736) * We do have premium license but I can not log in as the person with the login info are no longer in our company. * Plugin Support [Kush](https://wordpress.org/support/users/kushnamdev/) * (@kushnamdev) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/crashed-23/#post-18791748) * Hey [@syntve](https://wordpress.org/support/users/syntve/), * Thank you for reaching out to us and for using Woody Ad Snippets. I’m sincerely sorry for this inconvenience. * To resolve the issue, you need to deactivate the premium version of the plugin that you are currently using and install the latest one available on our website( v1.3.0). * If you had a freemius account created with a valid license key, you can reach out to our team via – [https://themeisle.com/contact](https://themeisle.com/contact) to get access to latest version of Woody premium. Alternatively, if you don’t use premium version, then you can deactivate and use the free version without any issues. * Also, answering your questions, in order to use pro features of woody you need to activate the premium version of the plugin alongside the free version . * Please do not hesitate to update us on your progress. We are here to assist you further if needed. * Best regards, * Thread Starter [syntve](https://wordpress.org/support/users/syntve/) * (@syntve) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/crashed-23/#post-18791842) * Hello [@kushnamdev](https://wordpress.org/support/users/kushnamdev/) Thank you for the reply. I can not contact your team as I do not have any login info as the person on our company that had this is no loger here, and there is no contact form on the contact page. I have both the premium and free version activated and I see a license key on our page. Is there any other way to contact the team, or could they contact me?Best regards Synnøve * Plugin Support [rodicaelena](https://wordpress.org/support/users/rodicaelena/) * (@rodicaelena) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/crashed-23/#post-18791925) * Hi Synnøve, * You can contact us through our pre-sales channel [https://themeisle.com/contact/](https://themeisle.com/contact/) which doesn’t require login details. Just click on the Ask a question button, and enter your details. * Thank you! * [WebTeamAdmin](https://wordpress.org/support/users/varsitysports/) * (@varsitysports) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/crashed-23/#post-18792602) * Why isn’t this handled directly by Woody Premium? Why wasn’t this an automatic update? * **UPDATE:** I hadn’t realized that the support team had replied to me directly via my new email address – which is actually above and beyond! ⭐⭐⭐⭐⭐ * – DJ * Thread Starter [syntve](https://wordpress.org/support/users/syntve/) * (@syntve) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/crashed-23/#post-18792616) * I got the help I needed from the support team. Thank you for excellent support! But as [@varsitysports](https://wordpress.org/support/users/varsitysports/) writes, it would have been great if it was just released a new automatic update. Best regards Synnøve * Plugin Support [Kush](https://wordpress.org/support/users/kushnamdev/) * (@kushnamdev) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/crashed-23/#post-18794026) * [@varsitysports](https://wordpress.org/support/users/varsitysports/) [@syntve](https://wordpress.org/support/users/syntve/) We have released a new version that adds a compatibility check to prevent the site from going down. We apologize for the inconvenience you experienced due to this issue. * Best regards * Plugin Support [Kush](https://wordpress.org/support/users/kushnamdev/) * (@kushnamdev) * [4 months, 2 weeks ago](https://wordpress.org/support/topic/crashed-23/#post-18794027) * Also thank you for your awesome reviews for our suppot team. Viewing 8 replies - 1 through 8 (of 8 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcrashed-23%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/insert-php/assets/icon-256x256.gif?rev=3523853) * [Woody Code Snippets – Insert PHP, CSS, JS, and Header/Footer Scripts](https://wordpress.org/plugins/insert-php/) * [Frequently Asked Questions](https://wordpress.org/plugins/insert-php/#faq) * [Support Threads](https://wordpress.org/support/plugin/insert-php/) * [Active Topics](https://wordpress.org/support/plugin/insert-php/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/insert-php/unresolved/) * [Reviews](https://wordpress.org/support/plugin/insert-php/reviews/) * 8 replies * 4 participants * Last reply from: [Kush](https://wordpress.org/support/users/kushnamdev/) * Last activity: [4 months, 2 weeks ago](https://wordpress.org/support/topic/crashed-23/#post-18794027) * Status: resolved