Create folder fail

  • Resolved doriela

    (@doriela)


    3 years, 7 months ago

    Dear team,
    While configuring the Really Simple SSL I encounter an error which blocks my attepmt to install the certicifate.
    Plugin cannot atomatically create folders, but it seems to me, that I cant do that manually neither.

    I should create SSL folder with KEYS folder inside. But my FTP allows only to create folder inside WEB folder. To be honest I am amateur in this and I think I need some help, please.

    Thanks a lot!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter doriela

    (@doriela)

    3 years, 7 months ago

    ssllabs checks result is:

    “Certificate name mismatch”

    Plugin Support Jarno Vos

    (@jarnovos)

    3 years, 7 months ago

    Hello @doriela,

    These folders should be created one folder above the ‘root’ folder of your WordPress installation.

    If the plugin cannot create these folders, and you don’t have sufficient permissions do it manually via FTP either; there might be a restriction by the hosting provider that prevents this.

    Perhaps you could confirm with your hosting provider whether that might be the case here?

    Kind regards,
    Jarno

Viewing 2 replies - 1 through 2 (of 2 total)

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