Title: Create folder fail
Last modified: October 20, 2022

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# Create folder fail

 *  Resolved [doriela](https://wordpress.org/support/users/doriela/)
 * (@doriela)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/create-folder-fail/)
 * Dear team,
    While configuring the Really Simple SSL I encounter an error which
   blocks my attepmt to install the certicifate. Plugin cannot atomatically create
   folders, but it seems to me, that I cant do that manually neither.
 * I should create SSL folder with KEYS folder inside. But my FTP allows only to
   create folder inside WEB folder. To be honest I am amateur in this and I think
   I need some help, please.
 * Thanks a lot!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcreate-folder-fail%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [doriela](https://wordpress.org/support/users/doriela/)
 * (@doriela)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/create-folder-fail/#post-16118505)
 * ssllabs checks result is:
 * “Certificate name mismatch”
 *  Plugin Support [Jarno Vos](https://wordpress.org/support/users/jarnovos/)
 * (@jarnovos)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/create-folder-fail/#post-16121354)
 * Hello [@doriela](https://wordpress.org/support/users/doriela/),
 * These folders should be created one folder above the ‘root’ folder of your WordPress
   installation.
 * If the plugin cannot create these folders, and you don’t have sufficient permissions
   do it manually via FTP either; there might be a restriction by the hosting provider
   that prevents this.
 * Perhaps you could confirm with your hosting provider whether that might be the
   case here?
 * Kind regards,
    Jarno

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Create folder fail’ is closed to new replies.

 * ![](https://ps.w.org/really-simple-ssl/assets/icon-256x256.png?rev=2839720)
 * [Really Simple Security - Simple and Performant Security (formerly Really Simple SSL)](https://wordpress.org/plugins/really-simple-ssl/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Jarno Vos](https://wordpress.org/support/users/jarnovos/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/create-folder-fail/#post-16121354)
 * Status: resolved