Title: Create website backup
Last modified: October 23, 2023

---

# Create website backup

 *  Resolved [Rodrigo](https://wordpress.org/support/users/rfemini/)
 * (@rfemini)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/create-website-backup/)
 * Hello, after putting my website into production and performing the first backup.
   
   I receive information that something went wrong.Debug code: IMC-ut8BFKr5-75798Is
   it possible to help me?Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/create-website-backup/#post-17146290)
 * Hello [@rfemini](https://wordpress.org/support/users/rfemini/) ,
 * Your debug code, tells me that the backup was cancelled by Apache Web Server.
   
   It was most likely caused by KeepAliveTimeout directive in Apache configuration.
 * We have alternate backup method, that can bypass this limitation.
   Simply, follow
   below steps, there are also other things you can improve.
 * Please open first section of the plugin named: “What will be backed up?”
   Find
   subsection named: “Exclude by folder / file name (case-sensitive)”Here add these
   three rules, like on image: [https://prnt.sc/9oftADPd_Z7e](https://prnt.sc/9oftADPd_Z7e)
 * Once you do that, please follow these steps:
    1. Go to “Other options” section
    2. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa)
    3. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31)
    4. Save “Other options” section
    5. Force stop both processes: [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm)
 * When you do that, try to run your backup once again.
 * Let me know if that worked for you 🙂
   Thank you!
 *  Thread Starter [Rodrigo](https://wordpress.org/support/users/rfemini/)
 * (@rfemini)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/create-website-backup/#post-17147002)
 * Hi [@mixha](https://wordpress.org/support/users/mixha/),
   After careful guidance,
   the backup was carried out successfully 🙂
 * Now I’m going to perform a restore to see if it’s working.
 * Thank you for your help.
 *  Plugin Support [MixHa](https://wordpress.org/support/users/mixha/)
 * (@mixha)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/create-website-backup/#post-17149098)
 * Hey [@rfemini](https://wordpress.org/support/users/rfemini/),
 * Happy to hear that the process went fine! Feel free to open a new ticket if you
   ever face any hick-ups in the migration process. We are always eager to help.
 * And if you are satisfied with the Backup Migration plugin, please consider to
   [rate it](https://wordpress.org/support/plugin/backup-backup/reviews/). 😉
 * Kind regards
 *  Thread Starter [Rodrigo](https://wordpress.org/support/users/rfemini/)
 * (@rfemini)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/create-website-backup/#post-17149745)
 * Hi [@mixha](https://wordpress.org/support/users/mixha/),
   I restored the backup
   to a clean VM with WordPress.The restoration went mostly smoothly.I am very satisfied
   with the backup solution. 🙂
 * Thank you so much

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Create website backup’ is closed to new replies.

 * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566)
 * [Backup Migration](https://wordpress.org/plugins/backup-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/backup-backup/)
 * [Active Topics](https://wordpress.org/support/plugin/backup-backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/backup-backup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/backup-backup/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Rodrigo](https://wordpress.org/support/users/rfemini/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/create-website-backup/#post-17149745)
 * Status: resolved