Title: credential doesn’t work
Last modified: December 20, 2016

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# credential doesn’t work

 *  [gulfmanus](https://wordpress.org/support/users/gulfmanus/)
 * (@gulfmanus)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/credential-doesnt-work/)
 * hello
    i have installed a widget and provided a right credential but it doesn’t
   work. i’ve seen on the FAQ that I need to ask to our server admin about following.
   do I need to just ask our server admin to unblock zendesk for this?
 * —————————————————–
    The plugin tries to link up with Zendesk Chat by connecting
   using a few approaches including PHP Curl. If the outgoing connections are blocked(
   eg. by a firewall), please request your server administrator.
 * Alternatively, you can also manually include the script in the footer file (“
   wp-content/themes/default/footer.php” in your wordpress installation).

The topic ‘credential doesn’t work’ is closed to new replies.

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 * 0 replies
 * 1 participant
 * Last reply from: [gulfmanus](https://wordpress.org/support/users/gulfmanus/)
 * Last activity: [9 years, 5 months ago](https://wordpress.org/support/topic/credential-doesnt-work/)
 * Status: not resolved