Title: Credential Wrong Error
Last modified: August 21, 2016

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# Credential Wrong Error

 *  Resolved [brianouimette](https://wordpress.org/support/users/brianouimette/)
 * (@brianouimette)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/credential-wrong-error/)
 * While attempting to configure this plugin I kept getting the credentials wrong
   error. I tried every possible combination of my Sugar instance URL and nothing
   worked. I tried on 1.0.3 and 1.0.2 with the same error each time. I decided to
   download and try 1.0.0 and was able to get it working with the same credentials
   I was trying to use on the 2 newer versions. My instance is installed on a subdomain.
 * [https://wordpress.org/plugins/wp-sugar-free/](https://wordpress.org/plugins/wp-sugar-free/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Thread Starter [brianouimette](https://wordpress.org/support/users/brianouimette/)
 * (@brianouimette)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/credential-wrong-error/#post-4714074)
 * In the 1.0.0 version I am able to get a successful connection and enter the unique
   id from the config.php however once saved it says wp-sugar settings not configured.
 *  Plugin Author [Smackcoders Inc.,](https://wordpress.org/support/users/smackcoders/)
 * (@smackcoders)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/credential-wrong-error/#post-4714093)
 * Even the recent test results gave no error for the latest version. Make sure 
   that the credentials are right. And switch off warning temporarily if needed.
 * If you think the credentials are correct skip test button and save your values.
   Go and fetch the CRM fields. This should work.
 *  Thread Starter [brianouimette](https://wordpress.org/support/users/brianouimette/)
 * (@brianouimette)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/credential-wrong-error/#post-4714095)
 * I just changed the admin password and I have entered it into the fields. I then
   saved and went to lead form fields and it says it is not configured even though
   when I go back into the settings my info is saved.
 *  Plugin Author [Smackcoders Inc.,](https://wordpress.org/support/users/smackcoders/)
 * (@smackcoders)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/credential-wrong-error/#post-4714104)
 * [@brianouimette](https://wordpress.org/support/users/brianouimette/), You should
   update to latest version of plugin. Hope you not also ensure that any warning
   that breaks the test credentials result.
 *  Thread Starter [brianouimette](https://wordpress.org/support/users/brianouimette/)
 * (@brianouimette)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/credential-wrong-error/#post-4714105)
 * I removed all plugins and updated to the most recent version of the plugin. I
   entered my credentials, the url for the sugar crm instance, and hit save changes.
   I then went to the tab for form fields and it states that the settings are not
   setup even though they are. I have worked with many plugins and work as a developer.
 *  Plugin Author [Smackcoders Inc.,](https://wordpress.org/support/users/smackcoders/)
 * (@smackcoders)
 * [12 years, 2 months ago](https://wordpress.org/support/topic/credential-wrong-error/#post-4714107)
 * Very odd and some thing wrong. We are trying to reproduce the issue, but can 
   not. Provide more details, is there any error log to check with. Also give a 
   try with our live demo here – [http://demo.smackcoders.com/demowptwo/wp-admin/](http://demo.smackcoders.com/demowptwo/wp-admin/).
   You can also check with some other sugar instance.
 *  [servnu3000](https://wordpress.org/support/users/servnu3000/)
 * (@servnu3000)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/credential-wrong-error/#post-4714283)
 * I to am having the same problem as brianouimette
 * Credentials are wrong
 * I am going through your code to see where something may be throwing this error.
 *  [drvlak](https://wordpress.org/support/users/drvlak/)
 * (@drvlak)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/credential-wrong-error/#post-4714287)
 * Has anyone figured this out? I am having the same issue. My Sugar is installed
   on a sub- domain as well. “Credentials are wrong”. And the settings will not 
   save.
 * smackcoders?

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Credential Wrong Error’ is closed to new replies.

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 * 8 replies
 * 4 participants
 * Last reply from: [drvlak](https://wordpress.org/support/users/drvlak/)
 * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/credential-wrong-error/#post-4714287)
 * Status: resolved