critical error

  • hydorfman

    (@hydorfman)


    5 years, 10 months ago

    We updated plugins in WP and site crashed. Got the error “There has been a critical error on your website. Please check your site admin email inbox for instructions.” But we have not received an email and we can’t log back in to WP or get anyone in to fix it. Is this something you can help with?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Ahir Hemant

    (@hemant-ahir)

    5 years, 10 months ago

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug from wp-config.php

    define(‘WP_DEBUG’, false); change to define(‘WP_DEBUG’, true);

    Thanks
    Ahir

    whaio

    (@whaio)

    5 years, 10 months ago

    To return it to normal, try deactivating the plugin from the hosting panel, just replace the folder with another name. No need to delete.

    I’ve experienced an error like this, and the solution that I do is upgrade the PHP version on hosting before the plugin was updated.

    After the PHP version is updated, then rename the plugin folder again.

Viewing 2 replies - 1 through 2 (of 2 total)

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