Critical error after plugin update – Free plugin update to v.1.0.262

  • Resolved sofyma

    (@sofyma)


    2 months, 4 weeks ago

    When updating the plugin from 1.0.259.1 to version 1.0.262 we get a critical error both on front end and admin. Reverting to the previous version fixes the issue.

    What we did:

    1. Disable all other plugins except Rank Math Free and Pro.
    2. Updated Free (Pro is already up to date Version 3.0.34)
    3. The entire site breaks

    When we disable Pro and update Free, the site is OK. But both enabled break the site – Pro 1.0 + Free 1.026.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Miguel

    (@miguelrm)

    2 months, 4 weeks ago

    Hello @sofyma,

    Thank you for contacting support.

    That version of the PRO plugin is not the latest version and that’s why you are seeing the error. Please update the PRO plugin to the latest version by following this guide: https://rankmath.com/kb/update-rank-math-manually/#download-rank-math-pro

    That will fix the issue and the error will no longer be shown.

    Gal Baras

    (@galbaras)

    2 months, 4 weeks ago

    This situation should not cause a critical error. Instead, if the Pro plugin isn’t at the required version, it should not be loaded. It’s better to lose functionality than the whole site.

    Plugin Support Jeremy

    (@jeremrm)

    2 months, 3 weeks ago

    Hello @galbaras,

    Thank you for sharing your feedback and we truly appreciate you taking the time to point this out.

    We understand your concern, and we’ve noted your suggestion. If this is something we can improve in the future, we’ll be sure to consider it. At the moment, the PRO plugin remains active even if the Free version is updated first, which is why we always recommend keeping both Rank Math Free and PRO on their latest versions to avoid compatibility issues.

    Thank you again for your valuable input, and please let us know if you need any further assistance.

Viewing 3 replies - 1 through 3 (of 3 total)

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