Critical Error in Customizer

  • SJ

    (@sunsta)


    5 days, 4 hours ago

    Hi there,

    I have experienced this issue before and changing the PHP version sorted that out at the time. But now I have run into this problem again, and hope you can help me.

    When I click on customize, it takes me to the screen with all the options on the left panel, and I can make changes there, however, the page preview on the right side keeps loading and displaying an error:
    “There has been a critical error on this website”. I also cannot click on the link that says “Learn more about troubleshooting WordPress”. (see screenshot at https://snipboard.io/1XRlV5.jpg)

    A big problem is that I cannot display a Woocommerce store notice. None of the setting changes I do there executes properly. As far as I know the PHP version is up to date: 8.3.31.

    Your assistance is much appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Shahin

    (@skalanter)

    4 days, 3 hours ago

    Hello @sunsta,

    Thank you for reaching out.

    I fully examined the issue you described but was unable to replicate it on my end.
    Also, WooCommerce store notice is working fine on my end in all version of PHP: https://postimg.cc/zybssf95.

    Regarding the Critical Error, since you’re seeing a general “critical error” message. Please enable WordPress debug mode by following the steps here: https://ww.wp.xz.cn/documentation/article/debugging-in-wordpress/.
    Once enabled, share the exact error message here as code (you can paste it or upload to Pastebin site or Gist site (GitHub). That will help us pinpoint what’s going wrong on your website.

    To help us investigate further, please also provide:

    1. When did you first notice the issue, after a specific update, on a particular device, etc.? and what are the exact steps that trigger it? Screenshots or a short video are very welcome (Loom, Postimages, Google Drive, Dropbox, etc).

    2. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.

    3. Your system environment info: go to WP Dashboard > Tools > Site Health > Info tab and click “Copy site info to clipboard”. Paste it here as code or share via https://pastebin.com or https://gist.github.com (you can remove your email from the content).

    Before sending these, please make sure that:
    Everything on your website is running the latest versions (WP, theme, plugins).
    If possible, perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins then activate them one by one and check for this issue. Continue doing this until you find what product is causing a conflict with our product. Then provide the details as explained above.

    Note: If you have a caching plugin or server-level cache (CDN, browser cache, etc.), please clear it or disable it so your changes take effect properly.

    Please keep us posted.
    Thank you,
    Best Regards

    Thread Starter SJ

    (@sunsta)

    8 hours, 9 minutes ago

    Thanks for your reply 🙂

    I will work through your feedback and get back to you soon.

Viewing 2 replies - 1 through 2 (of 2 total)

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