Title: Critical Error When Activating Plugin
Last modified: October 6, 2020

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# Critical Error When Activating Plugin

 *  Resolved [Muggles](https://wordpress.org/support/users/muggles/)
 * (@muggles)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/critical-error-when-activating-plugin-2/)
 * Hi, I’ve just installed your plugin and tried to activate it and it caused a 
   critical error on my site. I’ve got everything back by going into my file manager
   and renaming the plugin folder, but can anyone tell me what might have gone wrong
   or how to fix it?
 * Thanks and regards.
 * Sara
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcritical-error-when-activating-plugin-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Password Protect WordPress Page Support](https://wordpress.org/support/users/ppwp/)
 * (@ppwp)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/critical-error-when-activating-plugin-2/#post-13501164)
 * Hi Sara,
 * Thanks for letting us know.
 * To assist you better, can you please send us a screenshot of the critical error
   so that we can troubleshoot what the root cause is?
 * You may want to drop us a support email to hello(at)preventdirectaccess.com so
   that we can assist you better & faster.
 * We look forward to your reply, Sara [@muggles](https://wordpress.org/support/users/muggles/)
 *  Thread Starter [Muggles](https://wordpress.org/support/users/muggles/)
 * (@muggles)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/critical-error-when-activating-plugin-2/#post-13505080)
 * Apologies for the delay in responding, didn’t have an opportunity to response
   before now. I’m opening the support email as suggested, so I’ll make further 
   comments via that platform. Thank you 😀
 *  Thread Starter [Muggles](https://wordpress.org/support/users/muggles/)
 * (@muggles)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/critical-error-when-activating-plugin-2/#post-13599929)
 * PPWP’s support is amazing. They are super fast with coming back to you and always
   very eager to help and assist so thank you.
 * Unfortunately I ended up removing their plugin because it turned out that their
   free version didn’t do what I needed it to, although apparently the paid one 
   does. I just didn’t want to spend money on this project, so I had to find an 
   alternative solution.
 * They have a great plugin though and this was purely a financial decision. No 
   reflection on the plugin itself.
 * Thanks again [@ppwp](https://wordpress.org/support/users/ppwp/) for all the support.
   🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Critical Error When Activating Plugin’ is closed to new replies.

 * ![](https://ps.w.org/password-protect-page/assets/icon-256x256.jpg?rev=3263311)
 * [PPWP - Password Protect Pages](https://wordpress.org/plugins/password-protect-page/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/password-protect-page/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/password-protect-page/)
 * [Active Topics](https://wordpress.org/support/plugin/password-protect-page/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/password-protect-page/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/password-protect-page/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Muggles](https://wordpress.org/support/users/muggles/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/critical-error-when-activating-plugin-2/#post-13599929)
 * Status: resolved