Critical Error when loging into wp-admin

  • Resolved rrichetto

    (@rrichetto)


    5 years ago

    I cannot log into the admin using https://kb.economicmodelling.co.uk/wp-admin/

    I get an error that says: “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    I can still see the frontend of the site, however. I tried removing each plugin to see which one was causing the plugin, and it seems to be the Post and Page Builder plugin. I received this email as well showing the error in more detail, and it says this:

    `WordPress version 5.7.2
    Current theme: EMSI Learn (version 1.0.0)
    Current plugin: Post and Page Builder (version 1.14.0)
    PHP version 7.4.18

    Error Details
    =============
    An error of type E_ERROR was caused in line 166 of the file /nas/content/live/kbuk/wp-content/plugins/post-and-page-builder/vendor/boldgrid/library/src/Library/Dashboard/SortWidgets.php. Error message: Uncaught Error: Unsupported operand types in /nas/content/live/kbuk/wp-content/plugins/post-and-page-builder/vendor/boldgrid/library/src/Library/Dashboard/SortWidgets.php:166
    Stack trace:
    #0 /nas/content/live/kbuk/wp-content/plugins/post-and-page-builder/vendor/boldgrid/library/src/Library/Dashboard/SortWidgets.php(196): Boldgrid\Library\Library\Dashboard\SortWidgets->sortGlobal()
    #1 /nas/content/live/kbuk/wp-includes/class-wp-hook.php(290): Boldgrid\Library\Library\Dashboard\SortWidgets->wp_dashboard_setup()
    #2 /nas/content/live/kbuk/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
    #3 /nas/content/live/kbuk/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #4 /nas/content/live/kbuk/wp-admin/includes/dashboard.php(123): do_action(‘wp_dashboard_se…’)
    #5 /nas/content/live/kbuk/wp-admin/index.php(15): wp_dashboard_setup()
    #6 {main}
    thrown`

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jesse Owens

    (@jessecowens)

    5 years ago

    Hello @rrichetto –

    Thanks for reaching out, I’m sorry to hear about the fatal error.

    We haven’t seen this error before, but it seems like something specific in your configuration has created a situation where a variable we expected to be an array is not. Our developers are working on a fix now.

    While we’re working on an update for this issue, there are two ways you can regain access to your site.

    First, you can simply disable the Post and Page Builder plugin, if you don’t need to use it for a short time.

    Second, if you would like to continue using the Post and Page Builder, you can “comment out” line 28 of the file /nas/content/live/kbuk/wp-content/plugins/post-and-page-builder/vendor/boldgrid/library/src/Library/Dashboard/SortWidgets.php
    like so:

    
	public function __construct() {
	//	Library\Filter::add( $this ); 
      //^^ Add two slashes at the beginning here
	}

    I’ll post an update here in this thread once we’ve released the update for you.

    • This reply was modified 5 years ago by Jesse Owens. Reason: Fix formatting
    Thread Starter rrichetto

    (@rrichetto)

    5 years ago

    Thanks Jesse! For now, I commented out that line and I can get in to WP-Admin now.

    Jesse Owens

    (@jessecowens)

    4 years, 12 months ago

    Hi @rrichetto-

    An update has been released to the BoldGrid Inspirations plugin to address this error. If you’re using that plugin in addition to Post and Page Builder, the update will fix this for you.

    An update to Post and Page Builder with the new library will also be released shortly.

    Thread Starter rrichetto

    (@rrichetto)

    4 years, 11 months ago

    Thanks @jessecowens for the great customer support!

Viewing 4 replies - 1 through 4 (of 4 total)

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