Title: CSV Export Files Empty
Last modified: May 20, 2022

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# CSV Export Files Empty

 *  Resolved [contentwiseng](https://wordpress.org/support/users/contentwiseng/)
 * (@contentwiseng)
 * [4 years ago](https://wordpress.org/support/topic/csv-export-files-empty/)
 * I’ve been using the free version of the form for a while and noticed that each
   time I try to export form entries to CSV format, the file that I download is 
   usually empty; it shows no data. I always have to manually copy out the entries
   and that is a lot of work.
 * I thought it was because of free version, now I’ve purchased the premium but 
   it’s still the same thing. The main reason I purchased the premium is so I can
   export entries in pdf and other formats. Why am I getting empty CSV files?

Viewing 1 replies (of 1 total)

 *  Plugin Support [Mane Grigoryan](https://wordpress.org/support/users/manegr/)
 * (@manegr)
 * [4 years ago](https://wordpress.org/support/topic/csv-export-files-empty/#post-15673900)
 * Hi dear [@contentwiseng](https://wordpress.org/support/users/contentwiseng/) ,
   
   Thanks for your inquiry,
 * There is a common character formatting issue in Excel which may affect the exported
   CSV file of form submissions. Please, [follow the guide](https://help.10web.io/hc/en-us/articles/360015531951-Unsupported-Characters-in-CSV-submissions)
   to troubleshoot the issue.
 * In case you still face the issue, please contact our technical team using the
   [following form](https://help.10web.io/hc/en-us/requests/new)”.
 * Best Regards,
    Mane

Viewing 1 replies (of 1 total)

The topic ‘CSV Export Files Empty’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Mane Grigoryan](https://wordpress.org/support/users/manegr/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/csv-export-files-empty/#post-15673900)
 * Status: resolved