Title: CSV export missing billing address
Last modified: June 3, 2017

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# CSV export missing billing address

 *  [Laura McDonald](https://wordpress.org/support/users/laura1234/)
 * (@laura1234)
 * [9 years ago](https://wordpress.org/support/topic/csv-export-missing-billing-address/)
 * When I go to the tools – export tab and export a CSV, the billing address fields
   are included but blank, even though I can see them when looking at individual
   donations.
 * Running WP 4.7.5, Give 1.8.8. Advice?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/)
 * (@webdevmattcrom)
 * [9 years ago](https://wordpress.org/support/topic/csv-export-missing-billing-address/#post-9199603)
 * HI Laura,
 * That sounds very unusual. I just tried to replicate that problem on a brand new
   install and couldn’t.
 * Are you certain that you’ve cross-checked the exact same donation from the details
   to the export? Because the Billing fields are not required it’s common that donors
   simply don’t provide them.
 * Please cross-check the exact same donation and let me know what you find.
 *  Thread Starter [Laura McDonald](https://wordpress.org/support/users/laura1234/)
 * (@laura1234)
 * [9 years ago](https://wordpress.org/support/topic/csv-export-missing-billing-address/#post-9203263)
 * [@webdevmattcrom](https://wordpress.org/support/users/webdevmattcrom/)
    Hi Matt,
   thanks for your response!
 * I did look at the donations detail record, and the billing address is there. 
   I’m not sure where else to look for the problem. Clues?
 *  Plugin Contributor [Matt Cromwell](https://wordpress.org/support/users/webdevmattcrom/)
 * (@webdevmattcrom)
 * [9 years ago](https://wordpress.org/support/topic/csv-export-missing-billing-address/#post-9207346)
 * HI Laura,
 * Can you reach out to me at [https://givewp.com/contact-us](https://givewp.com/contact-us)
 * Choose “You requested I contact you here” and provide the URL to this ticket?
   I can help you better over there.
 * Thanks!
 *  Thread Starter [Laura McDonald](https://wordpress.org/support/users/laura1234/)
 * (@laura1234)
 * [9 years ago](https://wordpress.org/support/topic/csv-export-missing-billing-address/#post-9216280)
 * Thanks Matt! I just send a contact request.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘CSV export missing billing address’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [Laura McDonald](https://wordpress.org/support/users/laura1234/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/csv-export-missing-billing-address/#post-9216280)
 * Status: not resolved