CSV Import has BLANK screen

  • Resolved Jeff

    (@jwb10600)


    10 years, 11 months ago

    So the BD plugin is working in every aspect except the CSV Import function.

    Literally, when I click on it via the dashboard I get a blank grey screen on the right side. I have disabled ALL other plugins and themes as a conflict test, but I get the same results. I also tried turning on the Ajax conflict setting. Additionally, I turned on WP Debug but no errors result.

    Any thoughts?

    https://ww.wp.xz.cn/plugins/business-directory-plugin/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Business Directory Plugin

    (@businessdirectoryplugin)

    10 years, 11 months ago

    Hi Jeff,

    Sorry that you ran into issues here!

    First, how many records are you trying to import and how big is the CSV file?

    Second, does the import include images and how big is the ZIP file?

    Lastly, are you on shared hosting?

    Let me know and we’ll take it from there!

    Thread Starter Jeff

    (@jwb10600)

    10 years, 11 months ago

    Thanks for the reply.

    I want to import about 1100 records.

    No images in the upload as of yet.

    This is a dedicated VPS environment.

    Let me be clear though. I can’t get ANYTHING to show up on the CSV Import page at all. So I haven’t even been able to even TRY to upload a CSV file. See the screenshot below.

    https://www.dropbox.com/s/rgeqibur3x7mgiz/Capture.JPG?dl=0

    Plugin Author Business Directory Plugin

    (@businessdirectoryplugin)

    10 years, 11 months ago

    Hi Jeff,

    OK, that definitely seems off. I presume this is on BD 3.6.6, yes?

    If that’s true, then can you please contact us here and we’ll take the discussion offline (** include a link to this forum thread): http://businessdirectoryplugin.com/contact/

    Thread Starter Jeff

    (@jwb10600)

    10 years, 11 months ago

    Yes 3.6.6

    I’ll contact you offline. Thanks.

    criticalslinky

    (@criticalslinky)

    10 years, 8 months ago

    Any resolution to this? I’m having the exact same problem.

    Plugin Author Business Directory Plugin

    (@businessdirectoryplugin)

    10 years, 8 months ago

    Hi criticalslinky,

    Sorry you hit this as well.

    For Jeff’s issue above, there was an environmental issue. Can you tell me the answers to the questions above:

    What version of BD are you running?

    First, how many records are you trying to import and how big is the CSV file?

    Second, does the import include images and how big is the ZIP file?

    Lastly, are you on shared hosting?

    Let me know and we’ll take it from there!

    criticalslinky

    (@criticalslinky)

    10 years, 8 months ago

    Never mind, looks like the problem is in my WP configuration. Thanks you for your prompt response though!

    Plugin Author Business Directory Plugin

    (@businessdirectoryplugin)

    10 years, 8 months ago

    You’re welcome.

    Please let me know if you have any other questions or issues!

Viewing 8 replies - 1 through 8 (of 8 total)

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