Title: CSV Import Issue
Last modified: May 29, 2019

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# CSV Import Issue

 *  Resolved [mr-graphiste](https://wordpress.org/support/users/mr-graphiste/)
 * (@mr-graphiste)
 * [7 years ago](https://wordpress.org/support/topic/csv-import-issue-3/)
 * Hi,
 * I’m on WP 5.2.1 & Woocommerce 3.6.4
 * I’m trying to import product with Woocommerce Import CSV function.
 * I tried with my CSV file and also sample_products.csv
 * When i’m click on “Run the importer” i’ve got an error message :
 * Not Acceptable!
 * An appropriate representation of the requested resource could not be found on
   this server. This error was generated by Mod_Security.
 * Could you please help me. Thanks

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [Stef](https://wordpress.org/support/users/serafinnyc/)
 * (@serafinnyc)
 * [7 years ago](https://wordpress.org/support/topic/csv-import-issue-3/#post-11583988)
 * Most likely your host is blocking the request. You need to contact them and let
   them know what you’ve encountered and they can help. They’ll need to write a 
   rule on the server.
 * I hope that helps!
 *  Thread Starter [mr-graphiste](https://wordpress.org/support/users/mr-graphiste/)
 * (@mr-graphiste)
 * [7 years ago](https://wordpress.org/support/topic/csv-import-issue-3/#post-11584083)
 * Hi [@serafinnyc](https://wordpress.org/support/users/serafinnyc/) !
 * Thanks for your answer.
 * I will contact them and will let you know what’s wrong.
 * Best
 *  [Stef](https://wordpress.org/support/users/serafinnyc/)
 * (@serafinnyc)
 * [7 years ago](https://wordpress.org/support/topic/csv-import-issue-3/#post-11584147)
 * Sounds good. Let us know if that doesn’t fix the issue.
 *  [muthupadmanabhan](https://wordpress.org/support/users/muthupadmanabhan/)
 * (@muthupadmanabhan)
 * [7 years ago](https://wordpress.org/support/topic/csv-import-issue-3/#post-11597270)
 * Hi mr-graphiste,
 * You can also import your WooCommerce products available in your CSV file using
   the WP ultimate CSV Import Free plugin. Install the below two plugins and give
   a try with your CSV file.
    [https://wordpress.org/plugins/wp-ultimate-csv-importer/](https://wordpress.org/plugins/wp-ultimate-csv-importer/)
   [https://wordpress.org/plugins/Import-Woocommerce](https://wordpress.org/plugins/Import-Woocommerce)
 * Hope it helps.
 * Regards.
 *  [Stef](https://wordpress.org/support/users/serafinnyc/)
 * (@serafinnyc)
 * [7 years ago](https://wordpress.org/support/topic/csv-import-issue-3/#post-11597280)
 * Not with a mod security enabled you won’t [@muthupadmanabhan](https://wordpress.org/support/users/muthupadmanabhan/)
   you can’t do anything when that’s on.
 *  [Kenin](https://wordpress.org/support/users/kbassart/)
 * (@kbassart)
 * Automattic Happiness Engineer
 * [7 years ago](https://wordpress.org/support/topic/csv-import-issue-3/#post-11613262)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.
 *  Thread Starter [mr-graphiste](https://wordpress.org/support/users/mr-graphiste/)
 * (@mr-graphiste)
 * [7 years ago](https://wordpress.org/support/topic/csv-import-issue-3/#post-11616279)
 * Hi There,
 * Sorry for my late reply.
 * I contacted the hosting provider but they didn’t find what’s wrong.
    But it works
   now. Strange.
 * Thanks all for your replies.
 *  [laurameeks](https://wordpress.org/support/users/laurameeks/)
 * (@laurameeks)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/csv-import-issue-3/#post-11899363)
 * I had this same issue. This happens all the time with Godaddy, they lie about
   stuff and I’ve only been working with WordPress for 1 year and I know way more
   about it than the experts at Godaddy that want you to pay them for their expert
   help….smh, they don’t even know how to configure their own services (hosting,
   firewall, security) for WordPress and just tell you anything and try to get you
   to purchase more services to correct the problems they create or cannot solve.
   
   I had to go into the security and whitelist my public ip so that I could use 
   the importer.
    -  This reply was modified 6 years, 9 months ago by [laurameeks](https://wordpress.org/support/users/laurameeks/).

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘CSV Import Issue’ is closed to new replies.

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## Tags

 * [hosting](https://wordpress.org/support/topic-tag/hosting/)

 * 8 replies
 * 5 participants
 * Last reply from: [laurameeks](https://wordpress.org/support/users/laurameeks/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/csv-import-issue-3/#post-11899363)
 * Status: resolved