• Resolved tanmay15

    (@tanmay15)


    woocommerce product import with csv is not working… NOTvgetting error but it continues to shows importing and no update is happening..

Viewing 15 replies - 1 through 15 (of 23 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    To assist you further, could you please check the browser console while importing the CSV file and see if any messages appear?

    Also, could you please provide more information about how many products are included in the CSV file?

    Additionally, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further

    Thread Starter tanmay15

    (@tanmay15)

    Getting 10 errors browser console

    There are 10 errors created and attaching these errors https://pastebin.com/DJ1m534h

    Only 1 product included and still getting the issue….

    System status report https://pastebin.com/maDYVtAd

    Fatal error logs i have downloaded but dont understand how to attach the zip file here..

    Hi @tanmay15,

    Thank you for getting back and for sharing the reports. Unfortunately, the 10 error from your console pastebin is not opening, can you check or reshare.

    Concering the fatal error, you don’t have to share a zip. From WooCommerce > status > log > click on the fatal error, copy the errors in that notice and paste it in pastebin.com then share the link to the bin and we’ll review it.

    I’ll be looking forward to your response.

    Thread Starter tanmay15

    (@tanmay15)

    Thread Starter tanmay15

    (@tanmay15)

    Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @tanmay15 ,

    Thanks for getting back to us!

    I took a look at your SSR, and from what I can see, your server settings look more than sufficient to handle a CSV import — especially since you’re only working with a single product. That kind of task shouldn’t normally cause any major issues. Also, the error trace doesn’t seem to point to the CSV import at all. It actually looks like the error might be coming from the Site Kit plugin.

    That said, it’s possible that something else on your site — like another plugin, your theme, or even a bit of custom code — might be getting in the way here. To rule that out, I’d recommend temporarily deactivating all plugins except WooCommerce, switching to the default Storefront theme, and removing any custom code if you’ve added any.

    If you’re still running into trouble after that, would you mind sharing the CSV file with us? We’d be happy to check if it’s formatted correctly and test it on our end to see if we can replicate the issue.

    Let us know how things go — we’re here to help!

    Thread Starter tanmay15

    (@tanmay15)

    As per the instructions i had already deactivated the given plugin but still facing the same issue.

    here is the link

    https://docs.google.com/spreadsheets/d/1G6AKnD5t2qEp-oTJaaD-qVQt77GX0sDE/edit?usp=drive_link&ouid=112254100884010810851&rtpof=true&sd=true

    Mahfuzur Rahman

    (@mahfuzurwp)

    Hi @tanmay15,

    Thank you for sharing the CSV but it seems to be not accessible. I have requested access, can you please approve?

    Additionally, could you please share the console errors again?

    Thank you.

    Thread Starter tanmay15

    (@tanmay15)

    Hi @tanmay15,

    Thank you for sharing the CSV file and the console error. However, I’m currently unable to view the console error on Pastebin — it might not be accessible or may have expired.

    As for the CSV file, I tried importing it on my end, but the import failed. The main issue seems to be with one of the images you included. Specifically, the import is returning this error:

    “Error getting remote image https://ewatchaccessories.in/wp-content/uploads/2021/07/w96h.jpg. Error: Forbidden”

    It looks like the image can’t be accessed. Could you please check if the image still exists at that link and, if needed, update the URL in the CSV file?

    Let me know once that’s done, and I’ll be happy to try again!

    Thread Starter tanmay15

    (@tanmay15)

    Here is the link of console error txt

    https://drive.google.com/file/d/1y8Yn2jkUWtvi-YIiFssrF0lLIOznNo-9/view?usp=sharing

    The images exist and when i import the data no error page appears i get only following page which says importing and this process goes into infinite loop and i don’t get any error

    • This reply was modified 1 year ago by tanmay15.

    Hi @tanmay15,

    Thank you for getting back to us. The error you’re seeing suggests that your server is blocking access to the file when an external service attempts to retrieve it. This is often due to server configurations that restrict remote requests.

    Just to clarify, are you importing content to ewatchaccessories.in, or is the import being done on a different site?

    Additionally, the logs indicate two potential issues—one related to the A2 Optimized plugin, and another related to external request restrictions. These suggest that certain security settings on your site may be preventing or canceling the request.

    To troubleshoot, please try deactivating all security and optimization plugins, then run the import again.

    If the issue persists, consider creating a staging version of your site or copying it to a subdomain. On this test site, switch to the Storefront theme and deactivate all plugins except WooCommerce. Then, try the import again and let us know the outcome.

    Thread Starter tanmay15

    (@tanmay15)

    yes importing to ewatchaccessories.in

    already deactivated A2 Optimized plugin

    please guide how to create the staging version. my issue still persist and already deactivated most the plugins.

    Jonayed (woo-hc)

    (@jonayedhosen)

    Hi @tanmay15 ,

    Thanks so much for reaching out.

    After checking your screenshot, It seems like you’re running into an error that says “Error getting a remote image. Forbidden.” Based on that message, it’s likely related to a user-agent restriction on the server where the image is hosted. In other words, the site may be blocking automated requests like the one WooCommerce sends during the import.

    There’s a really helpful article that walks through some ways to troubleshoot this specific issue: https://e-scraper.com/useful-articles/troubleshoot-woocommerce-import-error/

    please guide how to create the staging version. 

    You can use this plugin to create a staging site: https://ww.wp.xz.cn/plugins/wp-staging/

    Give those steps a try and see if it gets things working.

    Thread Starter tanmay15

    (@tanmay15)

    the problem is I don’t get any error message. It says importing….. that’s it.

    no error response is generated

Viewing 15 replies - 1 through 15 (of 23 total)

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